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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

We are looking for a Senior Analyst to join our HR Information Systems Team with relevant ServiceNow Experience!

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

ServiceNow Consultant HR Information Systems Team– Work from Home Position, can work anywhere in the USA.

If you are a Consultant with relevant ServiceNow experience this position could be perfect for you! Enjoy no commute time, while providing HR support to one of the largest, most dynamic not-for-profit organizations.

The work location for this exciting opportunity is virtual. The selected candidate will work remotely (100% from home) to primarily work with ServiceNow HR module and provide support to HR and other entities in the American Red Cross.

What You’ll Do:

The ServiceNow Consultant is responsible for implementation and ongoing support of ServiceNow’s HR Module. The analyst is part of a team responsible for managing business processes and partnering with internal and external partners to enhance and deploy new capabilities. The Senior Analyst will serve as an expert in HR business processes, configurations, consulting with partners on system capabilities and how to best leverage existing systems, as well as translating HR business requirements.

The individual will need to effectively operate in a fast past, changing environment by managing changing priorities, while being responsive, dependable when supporting the HR business and coworkers. The individual must multi-task efficiently, manage projects, work independently with little supervision, and keep assignments organized by planning their work and meeting project deadlines.

Responsibilities:

Recommend, implement, and plan for improvements, enhancements, and new applications to the ServiceNow system. Maintain, develop, and revise all proof of configuration, knowledge articles, Standard Operating Procedures and other documentation as required. Interface with systems analysts and users to ensure that configuration concepts/requirements meet the needs of end users within the organization. Customizes forms, workflows, IU action, Business Rules, Service Portal, system imports, Business Analytics, reporting and Service Catalog Partners with HR and its Centers of Excellence to identify business needs. Tests and coordinates UAT testing, training, and communications Administer security to ensure data protection and privacy Develops and maintains strong working knowledge of all ServiceNow capabilities. Stays up to date on release materials and provides business recommendations on enhancements to help improve business processes Follows and understands best practices of the system development lifecycle methodology Utilizes MS Tools (Excel, Word, etc.) to create project documentation Desired Experience with Integrations in / out of ServiceNow.

Scope: Individual contributor with comprehensive knowledge in specific area. Ability to execute highly complex or specialized projects. Adapt precedent and may make significant departures from traditional approaches to develop solutions.

What We Need From You:

Education: Bachelor's degree required.

Experience: Minimum 7 years of related experience or equivalent combination of education and related experience required.

7 or more years of ServiceNow experience and demonstrated knowledge of ServiceNow administration and upgrade activities highly preferred. Experience working with HR Service Delivery in ServiceNow and Integrations in and out of ServiceNow, RPA, APIs, AI and Now Assist, Configurable Workspace, and the various Studios highly preferred.

Management Experience: N/A

Skills & Abilities: Ability to work on a team. Ability to lead cross-functional projects and interact with team members at all levels. Work independently, with strong customer service focus to interact with various business units within the organization. Possess an understanding / experience with HR business processes Excellent written and verbal communications skills and ability to utilize MS Tools (Excel, Word, etc.) to create project documentation

Travel: May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system.

Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

The salary range for this position is $90,000-$110,000. Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the work is performed. The stated salary range in this posting is an average. The specific salary information will be shared at the time of phone screening based upon your location and qualifications.

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO:  Starting at 15 days a year; based on type of job and tenure
Holidays:  11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition

*LI-POST

Apply now! Joining our team will provide you with the opportunity to

make your career a force for good!

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS (https://www.americorps.gov/partner/partnerships/employers-national-service) partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday (https://www.redcross.org/volunteer/become-a-volunteer/urgent-need-for-volunteers.html) to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf)

American Red Cross

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