JOB TITLE:

Sr. Director, Global HRIS & Workday Data Support Services

LOCATION & SCHEDULE:

Support Office - Vancouver, Full time

COMPENSATION:

$210,800.00 - $329,375.00

As part of the Mars Petcare family of businesses, Mars Veterinary Health is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries each year. We are committed to leveraging our reach to make a long-term positive impact on people, pets, and the planet and know our Purpose – A BETTER WORLD FOR PETS – starts with the people who care for them. We strive to offer unparalleled veterinary care for pets by first and foremost enabling and empowering our Associates to do what they love, whether in primary, specialty, and emergency care or management and leadership.

Why This Role Matters:

Live and exemplify the Five Principles of Mars, Inc. within self and team.

You Will:

Strategic Leadership & Transformation

Participate in defining and executing a multi-year global people data strategy aligned with our overall P&O transformation priorities and enterprise goals.
Translate complex, long-term transformation ambitions into clear, executable project plans. Balance long-term strategic objectives with near-term operational realities and the change capacity of the organization.
Lead the effort to harmonize P&O systems and services with a digital first mindset.
Actively drive operational efficiency through service model design, automation, standardization, and digitization.
Act as a visible, inspiring, and empathetic change leader who guides the team through complex change with clarity, intention, and resilience.

People Leadership & Culture

Build, inspire, and mentor a high-performing, globally connected team.
Foster a culture of accountability, collaboration, inclusion, and development.
Demonstrate compassionate people leadership and drive team engagement through active listening, Associate development, and role-modeling the Mars principles.
Balance internal team capacities and strengths, promoting cross-functional collaboration and knowledge sharing.

Workday & HRIS Operational Excellence

Oversee the global Workday HCM ecosystem for MVH, ensuring optimal system performance, scalability, and robust data integrity.
Deliver consumer quality user experience to associates by optimizing the end-to-end associate lifecycle processes.
Accountable for critical P&O systems-related initiatives, including testing, troubleshooting, scope definition, risk management, and milestone delivery. Partner with Systems Solutions team to drive accountability and keep projects on time, on budget, and within scope.
Responsible for design and maintenance of knowledge base, operational governance, and SLA management to keep initiatives on track and escalate issues.

Data Governance, Reporting & Analytics

Establish and maintain best-in-class data governance, compliance frameworks, and reporting structures to ensure global data privacy and regulatory compliance.
Maintain data quality standards to enable informed decision-making across the enterprise. Partner with data and analytics teams to seamlessly integrate HRIS data into MVH and Mars data architectures.
Proactively anticipate and identify technical or resource constraints, data integration risks, and downstream operational impacts that could affect delivery, adoption, or the associate experience, and co-design mitigation strategies.

Stakeholder & Relationship Management

Build and maintain trusted, collaborative relationships across the entirety of the P&O function, including P&O Heads, COE Leads, MVH P&O, and executive stakeholders.
Partner with Finance, IT, Medicine and Operations leaders to deliver fully integrated technology solutions that improve user experience and operational efficiency.
Act as the global escalation point for complex HRIS and data-related issues, providing swift and compassionate resolutions.

Vendor & Budget Management

Oversee key relationships with technology vendors (including Workday) and external Service Providers. Negotiate contracts, manage service level agreements (SLAs), and track vendor outcomes to maximize value and innovation.
Plan and manage the People Systems and Data team’s operational budget and planning cycle, ensuring budget is allocated effectively to support strategic transformation priorities.
Other job duties as assigned.

Your Experience Should Include:
Bachelor’s degree in business administration, Information Technology, Human Resources, or a related field required
10+ years of progressive leadership experience in HRIS, P&O technology, or P&O operations within complex, matrixed, global organizations.
Deep technical expertise in Workday architecture, modules (Core HCM, Compensation, Benefits, Security, and Reporting), and global Workday support/implementation models.
Proven track record of leading system and service transformations, supporting distributed workforce (experience with scale preferred).
Demonstrated success managing complex operating budgets, software licensing, and strategic external vendor agreements (SaaS, AMS, or BPO providers)
Experience in Veterinary or similar industry retail care model preferred (healthcare; dental; urgent care)

Salary range:

Compensation is determined based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, location, and market competitiveness.

$210,000 - $329,375

Does this sound like you? Want to join an organization that values Quality, Efficiency, Responsibility, Mutuality, and Freedom? Apply today to be considered and join us to advance our mission to create A BETTER WORLD FOR PETS.

What We Offer You:

Competitive salary with paid time off & holidays so you can spend time with the people you love.
Medical, dental, and vision insurance for you and your loved ones.
Fertility and family-building assistance.
Paid Parental leave.
Practice Paid Basic Life Insurance.
Practice Paid Short- and Long-Term Disability.
Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.
Commuter Benefits.
Legal Plan.
Health Savings Account & Flexible Spending Account.
Mental health support and resources.
Paid Volunteering.
Optimum Wellness Plans® for up to three pets.
Continuing Education allowance & MED hours for eligible positions.
Student Debt Relief (for full-time DVMs).
A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.

Special Working Considerations:
Ability to work at a computer for long periods of time.
Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
The noise level in the work environment is normally moderate.
Environment where pets are present.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Mars Veterinary Health (MVH)® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. MVH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. MVH complies with all applicable federal, state and local laws governing nondiscrimination in employment in every MVH location.

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Sr. Director, Global HRIS & Workday Data Support Services