FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00

This position can be filled in any FE approved location.

This role is responsible for maintaining accurate HR core data and organizational structures, with a primary focus on managing the contractor and contingent workforce lifecycle from onboarding through offboarding. This role ensures timely and accurate contractor transactions, including onboarding, extensions, and offboarding, while maintaining compliance with company policies and regulatory requirements. It also supports escalated help desk tickets by investigating contractor data issues and resolving root causes. In addition, the role will develop and execute the strategy to drive efficiency and automation The position may also support employee and organizational movements, partnering with HR Business Partners on reorganizations and workforce changes.

Responsibilities Include:

Support end-to-end contractor lifecycle processes, including onboarding, management, and offboarding
Identify opportunities for process improvement and automation within contractor management
Ensure contractor data is accurately maintained and aligned within organizational structures
Identify opportunities for process improvement and automation within contractor management
Support system releases, enhancements, and regression testing
Apply HR data governance practices to ensure consistency, integrity, and accuracy of data
Conduct regular audits of data objects to maintain clean and reliable data
Ensure compliance with all regulatory policies and audit requirements
Provide Tier 2 support and troubleshooting for core data issues
Coordinate with HR Help Desk to keep Knowledge Base Articles up to date.
Contribute to the overall HR Technology Strategy to ensure a focus on digital, modern solutions that enhance employee experience.

Qualifications at HR Representative II Level include:

Bachelor’s degree in Business Analytics or a related field. Business or related discipline required and a minimum of 2-4 years relevant work experience. In lieu of Bachelor’s degree (preferred), minimum 4 years relevant work experience is required.

Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Familiarity with HR software and systems is advantageous.
Experience providing customer-focused support, both internally and externally.
Experience in building positive relationships and working with peers cross-functionally, demonstrating teamwork and collaboration.
Ability to analyze data to develop recommendations and drive process improvement.
Ability to be flexible, adaptable and navigate effectively through change.

Qualifications at HR Representative III Level include:

Bachelor’s degree in Business Analytics or a related field. Business or related discipline required and a minimum of 4-y years relevant work experience. In lieu of Bachelor’s degree (preferred), minimum 7 years relevant work experience is required.

Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Familiarity with HR software and systems is advantageous.
Experience providing customer-focused support, both internally and externally.
Experience in building positive relationships and working with peers cross-functionally, demonstrating teamwork and collaboration.
Ability to analyze data to develop recommendations and drive process improvement.
Ability to be flexible, adaptable and navigate effectively through change.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Exempt

FirstEnergy Human Resources Team

FirstEnergy

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