Manager, HRIS & US HR Operations

Buffalo, NY (http://maps.google.com/maps?q=500+Seneca+Street+Buffalo+NY+USA+14204) • Human Resources

Job Type

Full-time

Description

Ready for more than just a job? Build a career with purpose.

At Lactalis in the USA, we’re committed to providing meaningful opportunities for our people to learn, grow, and thrive—whether you’re just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we’re proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani® Italian cheeses and ricotta, Président® specialty cheeses and butters, Kraft® natural and grated cheeses, Breakstone’s® cottage cheese, Cracker Barrel®, Black Diamond® cheddar, and Parmalat® milk. Our yogurt portfolio includes siggi’s®, Stonyfield Organic®, Brown Cow™, Oui®, Yoplait®, Go-Gurt®, :ratio®, Green Mountain Creamery®, and Mountain High®, along with a growing family of ethnic favorites like Karoun®, Gopi®, and Arz®.

At Lactalis, we live by our core values—Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone’s unique background and ideas are valued.

Even if you don’t meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

Lactalis USA, part of the Lactalis family of companies, is currently hiring a Manager, HRIS & US HR Operations. This position is based in Buffalo, NY.

The Manager, HRIS & U.S. HR Operations is responsible for overseeing HR technology operations, HR site support, workforce compliance, travel administration, policy documentation, U.S. reporting, and other HR operational activities across Lactalis USA. Serving as the primary operational leader for HR systems and support, this role ensures consistent, high-quality service delivery to local HR teams across the organization.

The Manager leads workforce compliance governance, including HR compliance reporting across all U.S. entities, and partners closely with the HR Technology & Transformation team to support change management, system implementations, and technology rollouts. This role plays a key part in optimizing HR processes, strengthening operational consistency, and enabling effective use of HR technology across the business.

From your EXPERTISE to ours

Key responsibilities for this position include:

HRIS & US HR Operations Leadership

Lead the HRIS & US HR Operations function to ensure efficient, compliant, and consistent delivery of HR technology support, workforce administration services, and operational guidance across all Lactalis USA locations. Provide leadership, coaching, workload prioritization, and performance support for the HRIS & US HR Operations Analyst, and US HR Operations Intern, while serving as the primary escalation point for site HR teams on complex HRIS, workforce administration, compliance, and operational support matters.

Service Delivery, Process Improvement & Documentation

Manage the HRIS support model, including service delivery standards, inquiry management, support metrics, training resources, standard operating procedures, and continuous improvement initiatives. Partner with HR business leaders and site HR teams to identify operational challenges, improve user support, standardize processes, and streamline or automate HR operational work to reduce administrative burden and improve compliance and service quality.

Workforce Compliance, Reporting & Data Governance

Direct workforce compliance activities and oversee the preparation, validation, and submission of required federal, state, local, and company reporting, including EEO-1, VETS-4212, AAP, California pay data reporting, immigration-related reporting, and other regulatory requirements. Maintain data integrity, confidentiality, controls, documentation standards, and compliance monitoring processes across HR systems, reports, and operational workflows.

US Reporting & Workforce Analytics

Manage workforce reporting, analytics, and data practices to support accurate insights, consistent reporting, and informed HR decision-making.

Systems, Transformation & Cross-Functional Partnership

Partner with HR, Payroll, Benefits, Talent Acquisition, IT, Finance, and external vendors to support the effective integration of HR technologies and HR operational processes. Work closely with the Sr. Manager, HR Technology & Transformation to support system implementations, enhancements, mergers and acquisitions, change initiatives, testing, readiness planning, training, system adoption, operational dashboards, KPI reporting, and continuous improvement efforts. Provide HRIS and HR Operations onboarding and training for new HR team members across the business. Provide ongoing training, adoption, and efficiency initiatives to strengthen system understanding, improve process consistency, and enhance overall service delivery.

Policy, Travel & Administrative Programs

Draft policy updates in partnership with the necessary HR functions, ensuring documentation is clear, consistent, and aligned with operational needs and system setup. Manage travel and expense administration in conjunction with Finance and Procurement, programs, supporting policy administration, vendor relationships, employee support, issue resolution, and process improvements.

SUPERVISORY RESPONSIBILITIES

The incumbent is responsible for the overall direction, coordination, and evaluation of the Core Services Intern and HRIS & US HR Operations Analyst in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

WORK CONDITIONS

Travel may be required occasionally.
Extended hours may be necessary depending on the project needs.
To fulfill these responsibilities, tools such as a computer, phone or, and / or allowance(s) may be provided.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential duties and responsibilities.
This position requires physical presence in the office, in accordance with the guidelines of the Hybrid Work Policy (3 days in-office, 2 days WFH).
Demonstrate commitment to a safe working environment that promotes the health and well-being of all employees and that will further contribute to the Company’s overall performance and success.

Requirements

From your STORY to ours

Qualified applicants will contribute the following:

Bachelor’s degree in Human Resources, Business Administration, Information Systems, or related fields.
7+ years of HRIS, HR operations or related experience is required.
Previous supervisory or management experience preferred.
HRIS administration and HR technology support.
Proficiency in administering Paylocity, UKG, SAP or similar HRIS.
Strong knowledge of federal and state workforce compliance requirements.
EEO-1, VETS-4212, AAP, CA pay data, and regulatory reporting.
SHRM-CP, SHRM-SCP, PHR, or SPHR preferred.
Develop and deliver clear, engaging presentations, training materials, and stakeholder communications to support change management, onboarding, system rollouts, process updates, and other HR technology or operational initiatives.
Provide direction, coaching, and support to team members while fostering accountability, engagement, and professional growth. Builds team capability to deliver high-quality operational support and business results.
Ensure responsive, high-quality support for HR teams. Drives service excellence through effective issue resolution, process improvement, and stakeholder partnership.
Maintain compliance with workforce regulations, reporting requirements, and internal controls. Identifies risks and implements processes that promote data integrity.
Lead efficient and standardized HR operations through process optimization, performance measurement, and continuous improvement. Balances daily operational needs with long-term business objectives.
Leverage HR technology, reporting, and workforce data to support business decisions and operational effectiveness. Ensures system integrity, security, and accurate workforce reporting.

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations.

Salary Description

$90k - $105k annually + bonus

Lactalis USA

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Manager, HRIS & US HR Operations