Role Description

SMBC Human Resources is currently going through an exciting transformational journey that will deliver various strategic projects, during which we will be transitioning to SAP Success Factors. As part of this, we are looking to add a Change Management Lead to support our efforts.

We are looking for this role to lead the change management workstream, and support all of our stakeholders. We are looking for the right person who will take appropriate ownership and focus on building a positive employee experience.

The successful candidate will work closely with the PMO and support this HR transformation. Change Management will be a key factor in this program and its successful implementation.

The ideal candidate will be able to use their experience from previous HR transformation programs to provide the following:

Apply a structured methodology and lead change management activitiesApply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
Support communication effortsSupport the design, development, delivery, and management of communications.
Assess the change impactConduct impact analyses, assess change readiness and identify key stakeholders.
Support training effortsProvide input, document requirements, and support the design and delivery of training programs.

Role Objectives: Delivery

Complete change management assessments
Identify, analyze, and prepare risk mitigation tactics
Identify and manage anticipated resistance
Consult and coach project teams
Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
Support and engage senior leaders
Coach managers and supervisors
Support organizational design and definition of roles and responsibilities
Coordinate efforts with other specialists
Integrate change management activities into project plan
Evaluate and ensure user readiness
Manage stakeholders
Track and report issues
Define and measure success metrics and monitor change progress
Support change management at the organizational level
Manage the change portfolio

Qualifications and Skills

A solid understanding of how people go through a change and the change process
Experience and knowledge of change management principles, methodologies and tools
Exceptional communication skills, both written and verbal
Excellent active listening skills
Ability to clearly articulate messages to a variety of audiences
Ability to establish and maintain strong relationships
Ability to influence others and move toward a common vision or goal
Flexible and adaptable; able to work in ambiguous situations
Resilient and tenacious with a propensity to persevere
Forward looking with a holistic approach
Organized with a natural inclination for planning strategy and tactics
Problem solving and root cause identification skills
Able to work effectively at all levels in an organization
Must be a team player and able to work collaboratively with and through others
Acute business acumen and understanding of organizational issues and challenges
Familiarity with project management approaches, tools and phases of the project lifecycle
Experience with large-scale organizational change efforts
Big4 experiences preferred
Knowledge of SAP implementation helpful
Bachelor's degree required

SMBC

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