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We are seeking a Global HR Operations Consultant – HRIS to serve as a functional and technical subject matter expert for our HRIS platform (Dayforce). This role is accountable for ensuring system integrity, driving HR process optimization, and delivering a seamless, globally consistent employee experience across the full HR lifecycle.

As a key member of Global HR Operations, this role partners closely with HR, IT, vendors, and business stakeholders to lead system enhancements, enforce governance standards, and drive continuous improvement across HRIS processes and capabilities. The role reports to the Global HR Operations Manager and does not have direct reports. Candidates must be proficient in English.

We are seeking a highly curious, results-oriented professional who is driven to understand how and why systems and processes work, and who leverages that insight to proactively identify opportunities, solve complex problems, and enhance overall system effectiveness.

This position plays a critical role in shaping the future of global HR operations by:

Leading system optimization and process standardization efforts
Elevating the employee and manager experience through technology and process improvements
Ensuring compliance, data integrity, and audit readiness at a global scale
Contributing to and influencing a high-impact HRIS and data excellence strategy

Key Responsibilities

HRIS Functional Leadership (Dayforce)

Serve as the global subject matter expert across Dayforce modules, including Recruiting, Onboarding, Learning, and Performance
Own the translation of business requirements into scalable, sustainable system solutions and best practices
Act as a trusted advisor to HR partners, providing strategic guidance on system capabilities, limitations, and process improvements

System Enhancements & Project Execution

Lead and support HRIS initiatives, including requirements gathering, configuration, testing, implementation, and post-go-live optimization
Own coordination and execution of system testing activities, ensuring high-quality, accurate, and timely delivery
Evaluate Dayforce releases, assess business impact, and lead readiness and adoption efforts
Oversee interface performance, partnering with IT to proactively monitor, troubleshoot, and resolve issues

Governance, Risk & Compliance

Own and continuously improve the Global HR Change Request process, ensuring transparency, prioritization, and alignment
Ensure all HRIS processes adhere to governance standards, audit requirements, and data integrity controls
Develop, maintain, and enforce standard operating procedures (SOPs) to drive consistency and operational excellence

Training, Adoption & User Enablement

Lead training and enablement efforts to ensure effective and consistent use of Dayforce across the organization
Design and maintain user-focused training materials, job aids, and documentation
Drive system adoption by promoting best practices and enhancing user experience

Operational Excellence & Vendor Management

Oversee the HR Operations mailbox, ensuring timely, accurate, and high-quality service delivery
Manage vendor-related activities, including I-9 audit coordination and invoice oversight, ensuring compliance and accuracy
Partner cross-functionally to resolve complex system and process issues and improve operational outcomes

Qualifications

Education & Experience

Bachelor’s degree in Human Resources, Information Systems, Business Administration, or related field (or equivalent experience)
5–10 years of experience in HRIS roles, with strong preference for Dayforce expertise
Proven experience leading system testing, implementations, and release management activities

Skills & Capabilities

Deep understanding of HR processes across the employee lifecycle
Strong HRIS functional and technical expertise with a systems-thinking mindset
Demonstrated ability to lead process improvement and change initiatives
Strong analytical, problem-solving, and decision-making skills
Excellent communication and stakeholder management capabilities
High attention to detail with a strong focus on data integrity and accuracy
Ability to manage competing priorities in a fast-paced, global environment
Demonstrated curiosity, ownership mindset, and commitment to continuous improvement

Key Competencies

Inclusive and collaborative
Customer-focused
Operationally excellent
Trustworthy

Sylvamo partners with you and your family on your health and wellness journey. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability, life insurance, and a generous 401(k) plan with matching company contributions, and more. Sylvamo is here for all stages of life. We also offer paid time off and paid holidays per year.

The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Sylvamo is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Job Details

Job Family Human Resources

Job Function HR Operations

Pay Type Salary

Education Level Bachelor’s Degree

Travel Required Yes

Sylvamo

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Global HR Operations Consultant - HRIS