Practice Ownership: Lead the development and implementation of project management best practices, methodologies, and tools across the organization. Own operational metrics, such as time-to-value, customer satisfaction and on-time completion of projects and ensure team members are meeting billable utilization targets and other established KPIs. Identify opportunities to streamline processes and improve operational efficiency through continuous improvement programs. Own and execute leadership-defined strategic initiatives to support business growth and organizational expansion. Build strong customer relationships and understand their evolving needs. Deliver exceptional customer experiences through solution-driven approaches and, where required, executive sponsorship and engagement escalation management. Ensure your team of Engagement Managers meet or exceed expectations in completing projects successfully while meeting revenue targets and delivering business outcomes with a high level of customer satisfaction. Ensure Engagement Managers are adhering to established processes and project data, financials and status is updated accurately and on-time. Participate in resource planning, resourcing allocation and capacity planning. Implement strategies for knowledge management, practice development, and continuous enablement in line with the greater Solution Delivery enablement strategy. Create a high-performance culture by performing on-going coaching, providing timely feedback and partnering with team members on development plans & career paths. 10+ years of professional services, project management, or consulting experience. A bachelor's degree in business, technology or a related field. A proven track record in a similar leadership role focusing on enterprise SaaS implementation and project management. Experience with HRIS and Talent Intelligence solutions implementation strongly preferred. Experience with AI based technologies preferred. Strong leadership and people management skills. Exceptional interpersonal skills and the ability to to communicate effectively across all levels of an organization, both internally and externally. Strong analytical and problem-solving skills. Excellent communication and presentation skills. Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.
