Who You Are
You know how to identify areas for process and procedure improvement. You strive for operational efficiency and leverage your technological literacy to obtain it. You demonstrate patience, determination, and excellent people skills, and are eager to contribute these assets to a fast-paced, entrepreneurial environment.
As a Payroll Tax Specialist, you will help pay and file withholding and unemployment taxes for our clients. You will have the ability to dependably execute a set of daily, quarterly, and annual tasks to make sure our clients are compliant. Your role involves working cross-functionally to solve customer issues, as well as communicating with local, state, and federal agencies.
What You Will Work On:
- Execute and maintain quarter and annual payroll tax filing across all local, state, and federal jurisdictions.
- Process and pay multi-state tax deposits timely.
- Resolve payroll tax inquiries/issues generated by our customers via our internal ticketing system within the agreed upon service level agreements (SLAs)
- Triage incoming issues/inquiries to identify needs for Ops PM or Engineering intervention
- Proficient in the tax abatement process
- Monitor inquiries/issues to identify trends in payroll tax issues and recommend solutions
- Recommend and execute improvements to process and policy
- Create and maintain internal confluence documentation regarding payroll tax “how to” guides, policies and procedures
- Actively participate in the creation of Justworks Payroll Tax Service system by lending expertise as needed so engineering can create an efficient, accurate and compliant tax system
- Execute changes to payroll tax processes and procedures along with key stakeholders in Engineering, Product, Finance, Customer Success, and Compliance
- Key participant in managing the W2 and 1099 print and distribution process
- Actively participate in the training of new team members and provide progress reports to the direct manager
- Perform other related duties as assigned
Qualifications:
- Minimum of 3+ years of payroll tax filing and payment experience
- 3+ years hands on MasterTax expertise to include Payment Workflow, Interim Quarterend Workflow & Quarterend Workflow
- Well versed in the yearend W2 and 1999 process
- Strong written and verbal communication skills
- Process-driven while able to be resourceful and adaptable
- Technologically savvy; experience with utilizing multiple systems and software programs
- American Payroll Association (APA) Fundamental Payroll Certification (FPC) preferred
- Experience with multi-state accounts for single large employer OR multi-employer in multiple states required
- Experience working with other payroll providers preferred
The base wage range for this position based in our Tampa, FL Office is targeted at $33.54 - $39.67 per hour
