Enhancement Request (ER) Management Own end-to-end ER process from sales through post-implementation feedback Partner with Solution Consulting to identify and document product gaps in Vivun Collaborate with Community team to integrate product ideas into roadmap Define and manage ER approval workflows for efficient prioritization Coordinate go-to-market execution across sales, marketing, and customer success Implement feedback systems to capture user insights for product improvements Bridge communication between Customer Operations, Sales, and Engineering Ensure accurate representation of customer needs in product roadmap Provide clear updates on priorities and timelines to stakeholders Bachelor's degree in Computer Science, Engineering, Business Administration, or related fields 10+ years in technical program management, product operations, engineering operations, or related areas 5+ years of leadership experience Proven success managing complex product initiatives in SaaS environment Experience with ER processes and feedback management systems Strong understanding of SDLC methodologies Proficiency with product management tools (Vivun, Jira) Expert knowledge of go-to-market strategies Outstanding project management capabilities Excellent analytical and problem-solving skills Superior written and verbal communication abilities Demonstrated experience leading program management teams Track record of cross-functional leadership without direct authority Strong executive stakeholder management History of implementing scalable processes Project management certifications (PMP, Agile/Scrum, ITIL) International program management experience Change management expertise Technical documentation proficiency Strategic mindset balancing vision with execution Natural collaborator and relationship builder Results-driven with customer-first focus Adaptable and comfortable with ambiguity Proactive problem-solver Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.
