Why Work Here
- Headquarters is in Charlotte, NC
- Recently expanded to nearshore
- isolved ranked for SMB Payroll in 2023 Sapient Report
- Voted top places to work in USA 2023
Job Description
Supervisor, HR Services
Summary/Objective
The HR Services Supervisor is responsible for providing leadership to a designated HR Services team/POD. This person will ensure effective processes, work instructions, controls, workflows, continuous improvement, administration, reporting, compliance with applicable local/state/federal laws, work rules and company policies are followed. This person leads the delivery of services to clients and internal stakeholders, assuring effective solutions are provided and that the team can efficiently and effectively achieve its goals/schedules.
Essential Job Functions
- Leadership/Management (directly):
- Builds, leads, and guides an effective and cohesive team. Interviews, hires, trains, and develops employees; empowers, plans, assigns, and directs work; appraises performance; rewards and recognition; coaches and disciplines; addresses issues and complaints and assists in providing appropriate resolutions.
- Assures appropriate bandwidth for Team.
- Functions as a role model of service excellence - caring, supporting, and serving employees and clients. Upholds the standards of operational excellence - accuracy, timeliness, responsiveness, integrity, and confidentiality.
- Troubleshoots/resolves escalated issues and advises appropriate sta regarding client concerns.
- Fosters strong, collaborative relationships within and outside of the team.
- Carries out supervisory responsibilities in accordance with company expectations, policies, practices, and applicable laws.
- Ensures daily operational functions of the team are run effectively and efficiently. Resolves, with urgency, daily operational issues that arise.
- Assures standardization in work practices. Leverages technology to improve work performance.
- Identifies, reviews, plans, presents, implements and manages improvements.
- Ensures conformance with laws and regulations.
- Maintains confidentiality and security of Human Resources information.
HR Services Level (either directly or through others):
- HR Services service unit meet or exceed HR Services expectations.
- Is a fully qualified specialist in the consulting/outsourcing category of their team. May maintain a portfolio of clients if capacity within the team cannot satisfactorily meet HR Services' work demand.
- Functions as Tier 2 escalation resource:
- Troubleshoots and functions as subject matter expert to team.
- Can evaluate and resolve issues on all platforms used by team.
- Is a key contributor to resolving state‐specific issues as they arise.
- Along with the Manager, escalates issues to other areas of isolved.
- Leads and assures successful new client implementations.
- Maintains total confidentiality with customer information.
- Continuously improves and effectively contributes to a continuous improvement work culture.
- Managed Benefits Services (either directly or through others) as applicable to team:
- Either directly delivers or supports the MSS team with administering employee benefit programs. Performing daily and on‐demand benefit processing to include enrollments, COBRA, terminations, life events changes, beneficiary updates, disability, accident and death claims, leave management (including FMLA), rollovers, distributions, loans, hardship, compliance testing, etc. May prepare or be involved in preparing census, Form 5500, and other compliance reports.
- Escalates issues to other areas of isolved.
Other Responsibilities (directly):
- Is a champion of initiatives that improve throughput and/or accuracy.
- Keeps current on industry practices and regulatory developments. Complies with federal, state, and local legal requirements and assures the team advise clients on needed actions.
- Works to continuously improve the HR administration systems for clients, within scope of work.
- Performs other duties as assigned.
Job Complexity
Works on issues of limited scope. Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained. Monitors daily operations of a unit or sub‐unit. Requires full knowledge of own area of functional responsibility.
Interaction
Interacts daily with subordinates and/or functional peer groups. Interaction normally involves exchange or presentation of factual information.
Supervision
Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules. A portion of time is normally spent performing individual tasks related to the unit or sub‐unit.
Experience
- Bachelor's degree in human resources or similar field. Work experience may substitute for advanced education.
- Minimum of five (5) years of related HR experience.
- Prior HCM experience preferred.
Scope
Receives predetermined work assignments that are subject to a moderate level of control and review. Directs subordinates to complete assignments using established guidelines, procedures, and policies.
Discretion
Erroneous decisions or failure to achieve results may cause delays in schedules.
Minimum Qualifications
- High integrity professional who is passionate about management and HR.
- Excellent computer skills in the use of Microsoft Oice applications (particularly Excel).
- Excellent time management skills and proven organization and project management skills. Must be able to handle disruptions without allowing them to affect delivery of quality and timely services.
- Excellent critical thinking and troubleshooting skills.
- Able to problem‐solve in a fast‐paced environment working independently, demonstrating resourcefulness, functioning as a self‐starter, asking "unasked questions," collecting and analyzing applicable information, determining a course of action, executing plans to completion and continuously improving quality, efficiency and effectiveness.
- Proven effective oral, written, interpersonal and relationship building skills.
- Successful track record of establishing and maintaining a positive working relationship with clients, vendors, agencies, and co‐workers to promote a quality service image.
- Ability to maintain integrity and confidentiality.
- A demonstrated track record of excellent leadership and strong HR competencies.
- Flexible and adaptable to change.
Core Competencies
- Customer Focused: Ability to build strong internal and external customer relationships and deliver customer‐centric solutions.
- Customer Focused: Ability to build strong internal and external customer relationships and deliver customer‐centric solutions.
- Problem Solving: Ability to process complex and sometimes contradictory information to effectively solve problems.
- Accountable: Being answerable for your actions and owning up to commitments.
- Communication: Developing and delivering information that conveys a clear understanding of the needs of different audiences.
- Relationship Building: Establishes effective partnerships and works collaboratively with others to meet shared objectives.
- Quality Results Focused: Takes on new opportunities with enthusiasm, apply efficiency to tasks, and keeps our customers' experience in mind.
- Cultivate Innovation: Creates new and beer ways for the organization to be successful.
- Drives Engagement: Creating a climate where people are motivated to do their best and help the company succeed.
- Business Acumen: Applies knowledge of business and the marketplace to advance the organization's goals.
- Optimizes Diverse talent: Develops a variety of people to meet their career goals and the organization's goals.
- Strategic Mindset: Sees ahead to future possibilities and translates them into breakthrough strategies.
- Interpersonal Savvy: Relating openly and comfortably with diverse groups of people to develop eective relationships.
Physical Demands
Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds.
Travel Required
Yes, up to 15% of domestic travel required.
Work Authorization
Employee must be legally authorized to work in the United States.
FLSA Classification
Exempt
About isolved
isolved is an employee experience leader, providing intuitive, people‐first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high‐growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.
isolved is an equal opportunity employer. All applicants will be considered for employment without attention to
race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open‐minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee t
EEO Statement
isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.
Disability Accommodation
Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.
In adherence to relevant pay transparency legislation and regulations, we endeavor to offer clarity regarding our compensation methodology for this position. While specific pay ranges are presently under review to ensure alignment with competitive market standards, we will furnish this information upon finalization.
At our organization, individual compensation structures are established through a consistent and equitable process, taking into account various pertinent factors. These factors encompass geographic location, job-specific competencies, educational attainment, professional certifications, and pertinent experience. This structured approach enables us to align our total rewards package competitively with each employee's qualifications, duties, and contributions to our collective success.
An employee's comprehensive compensation package comprises diverse components, such as base salary, performance-linked bonuses or commissions, long-term incentives like equity grants, and an extensive benefits portfolio. Should you advance as a finalist candidate, you will have the opportunity to explore our overarching compensation philosophy, practices, and how your unique background informs an appropriate compensation proposition.
Our commitment lies in fostering a fair, impartial, and transparent compensation framework throughout our workforce. All compensation determinations are aimed at justly acknowledging and rewarding the value, qualifications, and significant contributions that our employees bring to their roles and to the company's achievements. We welcome your inquiries about our principles of pay equity, accompanying analyses, and associated procedures throughout the recruitment process.
