We’re looking for a North America-focused Lead Solutions Engineer to support our new logo and existing customer sales teams with selling our Performance, Engagement and People Analytics products. This position is responsible for ensuring that prospective customers understand the value of our platform, with an emphasis on process discovery, best-practice consultation, and custom solution scoping. We're looking for someone with a strong understanding and experience in the Performance Management and People analytics space for our Enterprise segment (1000+ customers). Experience in the engagement vertical is a bonus!
Candidates must be in either of our Culture Amp hubs - Chicago or Austin, and be willing to travel for customer presentations in person if required.
Responsibilities
- Lead complex, tailored Culture Amp product demos in partnership with the assigned sales team members to customers throughout the sales cycle in enterprise segments
- Compellingly describe People Analytics and Performance best practices as determined by industry best practice and our People Science team
- Be an expert on the competition and how to deposition them
- Deposition Engagement, People Analytics and Performance competitors within your demos
- Tailor demos and talk track around customer requirements against competition
- Assist with pre-sales discovery meetings that lead to a complete understanding of the prospect’s needs
- Lead executive and technical presentations
- Serve as a technical advisor and product expert for prospects and support the closing of deals through the sales process
- Help to build technical documentation and potential enablement materials for critical platforms and integrations in partnership with the Revenue Enablement & Product Marketing teams
- Participate in the RFP pursuit process with the sales and RFP teams to ensure alignment of solution scope/fit for the customer
- Track product feature requests and meet with the Product team on a quarterly basis to provide a market overview
- Ensure the proper solution scope is built into plans for implementation
Qualifications
- Prior experience in a Solutions Consulting or Solutions Engineering role with a minimum of 4-6 years of prior experience in HR technology working directly with People Ops and HR teams
- Strong demonstrable experience with engagement, performance management and people analytics engagement processes and methodologies (Data flows, Data orchestration, integrations across multiple data sources via native or 3rd party solutions)
- Ability to articulate value of an employee experience platform that encompasses engagement, performance and analytics solutions
- Ideally, prior experience in a customer-facing role responsible for technical discussions in a sales engineering, implementation, or technical account management capacity
- Ability to simplify complex technical problems high to low/low to high, i.e. you can get into the weeds when needed, but also know how to get yourself out of them
- Effective in fast-paced, collaborative environments, and comfortable working across time zones with distributed teams
- Candidates must be in an Central-friendly timezone
