How you can help make a better world of work
As a content designer at Culture Amp, you’ll combine content design, UX research and problem-solving skills to help transform complex HR processes and organisational information into simple, clear and useful experiences. From a deep understanding of our users and their needs, you'll push to reduce decision points, complexity and ambiguity.
Building a product is a team sport, so you’ll partner with highly iterative product teams and work closely with product managers, product designers, UX researchers, engineers, behavioural scientists and other cross-functional partners.
Note: our content designers focus on user experience and product. They don’t work on cultureamp.com, content marketing or social media. If you’re interested in a marketing position, see our open roles.
As part of this team of amazing humans,
You will
- Design and implement solutions that solve problems with clear, concise, meaningful language so our users can complete tasks quickly and confidently
- Collaborate closely with product designers by co-designing experiences, offering content design critique, and coaching designers in UX writing
- Lead content-focused research (for example, information architecture, tone, terminology, comprehension, instruction clarity). You’ll also help others translate research insights into content solutions
- Elevate research quality across product teams by reviewing and refining research plans, interview guides, and testing artefacts for clarity and strong research practices
- Evaluate and prioritise work for multiple teams, regularly presenting your ideas and work to a variety of colleagues for feedback and iteration
- Become fluent in Culture Amp's brand voice and Kaizen design system, as well as contribute to our content guidelines
You have
- Demonstrated ability to ship high-quality content solutions as part of cross-functional teams, ideally in the software industry
- Excellent UX writing and content design skills with examples of how you’ve solved complex product problems with clear and elegant content design
- Attention to detail (each word matters) combined with the ability to zoom out to see how a piece of content fits into a holistic product experience. You think in systems and readily spot patterns and inconsistencies
- Experience conducting qualitative and quantitative research, with strong analytical skills to synthesise data points into actionable insights and recommendations
- Excellent communication skills, with a positive and proactive approach to influencing stakeholders and advocating for content design. You know how to bring people on the journey with you so they know what’s changing and why
You are
- Comfortable with ambiguity and able to define and break down problems as part of a cross-functional team
- Collaborative and inclusive in your approach, with the ability to also lead initiatives yourself and bring others along with you
- Driven, with a growth mindset and able to adjust your course quickly as you gather more information and gain insights from user research
- Adept at advocating for user needs while pragmatically navigating technical constraints and business objectives to deliver optimal, feasible content solutions
