Who we are is what we do.
Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.
Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
Why should you be part of our success story?
As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.
Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.
Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.
Summary
The Site Reliability Engineer (SRE) plays a critical role in ensuring the high reliability, scalability, and performance of Deel's systems, with a strong focus on automation, efficiency, and continuous improvement. Combining software engineering practices with operations, you will manage, scale, and optimize production services, prioritizing resilience and user experience. You will work closely with Development, Infra, and DevOps teams to proactively monitor, analyze, and resolve issues, directly impacting Deel's ability to innovate and maintain high-quality services for its global customers.
Responsibilities
Monitor production systems for performance and reliability issues, and respond to incidents swiftly (using tools like Datadog, Prometheus, Grafana, Loki, Zabbix).
Establish, track, and maintain Service Level Objectives (SLOs), Service Level Agreements (SLAs), and Service Level Indicators (SLIs) for critical services.
Build and maintain automation scripts, tools, and dashboards to improve monitoring, alerting, and response times.
Handle incidents including:
Triage & Escalation: Quickly assess incidents, mitigate impact, and escalate when necessary.
Root Cause Analysis: Conduct post-mortems and root cause analysis, implementing corrective measures to prevent recurrence with the teams.
Incident Documentation: Maintain thorough documentation for each incident, including timelines, impact, and resolution steps.
Analytics: Provide weekly, monthly and yearly analytics for incidents, problems, Mean Time To Repair, and uptime metrics.
Implement robust alerting and escalation protocols for production incidents, with escalation paths to minimize downtime. Validate alerts to ensure accurate thresholds before production use.
Analyze data from production systems for bottlenecks, performance issues, and optimization opportunities, using insights from dev/staging to identify trends and preemptively address potential issues.
Identify inefficiencies and bottlenecks in system processes and work to resolve them.
Assist in n building run books and recommend automated recovery procedures.
Integrate lessons learned from incidents and team retrospectives into workflows and processes.
Regularly collaborate with product teams to understand user needs, ensuring that improvements align with customer experience goals.
Qualifications
1+ years of relevant Site Reliability Engineering or production operations experience.
Basic cloud experience with AWS.
Experience with monitoring and troubleshooting production environments.
Knowledge and experience with alerting and monitoring tools (e.g. Datadog, Prometheus, Grafana, Loki, Zabbix - an advantage).
Experience with Node.js .
Results-driven with strong commitment to complete tasks.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access
At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visitingour careers page.
Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.
Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.
We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.
We began using Covey Scout for Inbound on March 30, 2025.
For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144
