How you can help make a better world of work
As a key member of our Technology Operations team, our Senior Infrastructure Engineer will play a critical role in maturing and scaling the infrastructure and systems that power our global internal operations.
You will design, implement, and manage Tech Ops’ infrastructure, network, identity systems, and productivity tools with a strong focus on reliability, security, and automation. This role will see you contributing to core components, such as AWS, Okta, office networking, and meeting room technologies, while driving best practices in patching, monitoring, availability, and operational excellence.
The IT Operations Team thrives at the intersection of technology and people and is composed of folks with strong technical, customer service, and communication skills. This role is perfect for someone who has a strong internal drive, likes to solve problems, and can define their own priorities, requirements, and goals in a dynamic, fast-paced environment.
Given the hands-on nature of this role, including support for office infrastructure and meeting room technologies, you’ll need to attend our Melbourne (Richmond) office at least three days per week.
As part of this team of amazing humans, you’ll help shape the foundation of how we scale our systems in line with business growth, while keeping things simple, secure, and supportable.
You will:
- Manage and maintain AWS infrastructure (EC2, Route 53, S3, Lambda, VPC) and infrastructure-as-code tools like CloudFormation or Terraform.
- Design and implement secure, scalable cloud architectures aligned with business needs.
- Maintain and support corporate and remote office networking infrastructure, using Cisco Meraki.
- Support the implementation and management of identity and access using Okta, including SSO integrations (SAML, OIDC), SCIM provisioning, and Okta Workflow automation.
- Support end-user service escalations with a focus on root cause resolution and user satisfaction.
- Oversee Windows Server infrastructure and Active Directory, ensuring reliability and proper access controls.
- Collaborate with the team to proactively ensure infrastructure and systems are highly available, resilient, and monitored.
- Develop and execute backup and disaster recovery plans, including documentation and testing.
- Plan and perform scheduled maintenance and infrastructure upgrades with minimal disruption.
- Develop scripts and automation to streamline provisioning, monitoring, and system configuration.
- Contribute to incident response, perform post-incident reviews, and implement long-term fixes.
- Work closely with Security and SRE teams to support end-to-end service delivery.
- Participate in Business Continuity Planning and ongoing operational improvement initiatives.
- Support and maintain meeting room technologies and AV systems, ensuring seamless experiences.
About you:
- 3+ years of experience in infrastructure engineering or a senior IT operations role.
- Solid hands-on experience with AWS infrastructure services, including EC2, S3, VPC, Lambda, IAM, and Route 53.
- Strong understanding of cloud and infrastructure security best practices.
- Experience managing enterprise office networks; hands-on Cisco Meraki experience preferred.
- Demonstrated experience with Okta administration, including SSO setup, SCIM provisioning, and automation via Workflows.
- Managing and troubleshooting Windows Server environments and Active Directory.
- Scripting/automation experience in PowerShell or Python.
- Strong troubleshooting, documentation, and incident/problem resolution skills.
- Familiar with using Jira, Confluence, and modern ITSM practices.
- Comfortable working independently and collaboratively in a fast-paced, high-performance environment.
- Passionate about infrastructure quality, security, and continual improvement.
Bonus points for:
- Experience supporting Google Meet meeting room hardware and AV systems.
- Exposure to endpoint management solutions like JAMF or Intune.
- Understanding of ITIL, change and incident management
- Familiarity with identity governance and privileged access management concepts.
- Previous experience in a SaaS or cloud-native business environment.
