As a Relationship Manager at isolved, you'll be at the forefront of transforming HR experiences for our clients. Imagine crafting solutions that empower organizations to thrive in a competitive landscape while building long-lasting connections with diverse partners. This role isn't just about managing accounts; it's about actively shaping the future of human resources through innovative strategies and problem-solving techniques. You'll collaborate with a passionate team that values empathy and customer-centricity, making every challenge an opportunity to excel. Your insights will directly impact our culture of performance and teamwork, driving significant change.
If you're ready to elevate your career and be part of a forward-thinking organization, this is your chance to make a meaningful difference in the lives of clients every day!
Who are we? An Introduction
isolved is the most-trusted HCM technology leader, providing the best combination of software and services to meet the needs of today's People Heroes HR, payroll, and benefits professionals. From talent acquisition to workforce management to talent management, our solutions are delivered directly or through our HRO partner network to more than 5 million employees and 145,000 employers across all 50 states who use them every day to increase productivity, accelerate decision-making and ensure performance, while reducing risk. isolved People Cloud, our intelligently connected platform, automates the entire employee experience by design, so that organizations can engage, empower, and energize their talent while freeing their People Heroes to exceed their goals and grow their careers.
Your day as a Relationship Manager
As a new Relationship Manager at isolved, your day-to-day expectations will revolve around building and nurture strong client relationships. You'll initiate productive conversations to understand their unique needs and challenges, ensuring they receive tailored solutions that enhance their HR processes. Collaborating with cross-functional teams, you'll actively participate in creating innovative strategies that drive customer satisfaction and retention. On any given day, you will assess client feedback, identify opportunities for improvement, and proactively address concerns to ensure a seamless experience.
You'll prepare insightful reports and presentations to communicate progress to clients effectively. Regularly engaging in training and development sessions will keep you at the forefront of industry trends, enabling you to provide the best advice and service possible. Additionally, you'll participate in team meetings to share insights, strategies, and successes, fostering a culture of performance and teamwork that defines isolved.
Requirements for this Relationship Manager job
To excel as a Relationship Manager at isolved, several key skills are essential for success. Strong communication abilities are crucial, as you'll need to articulate complex ideas clearly and build rapport with clients from diverse backgrounds. Additionally, exceptional problem-solving skills will enable you to identify challenges and devise innovative solutions that meet client needs. Empathy is vital in this role; understanding clients' perspectives will help you foster trust and long-lasting partnerships. A customer-centric mindset is also important, as your goal is to prioritize clients' success and satisfaction.
Strong analytical skills will aid in assessing client feedback and performance data, guiding you in making informed recommendations. Moreover, you should possess adaptability and flexibility, as the HR landscape is ever evolving. Finally, team collaboration skills will empower you to work effectively within a dynamic team environment, contributing to our culture of performance and innovation.
Core Job Duties
Develop a comprehensive understanding of isolved's core HCM solutions and how they benefit clients.
Assess, clarify, and validate client needs through ongoing relationship management and strategic conversations.
Provide consultative guidance on HCM best practices, talent management, and technology adoption to enhance client efficiency.
Communicate the benefits of isolved's core solutions in an engaging and accessible manner.
Identify and drive upsell opportunities, including talent solutions, while maintaining strong client relationships.
Collaborate with internal support and operations teams to ensure seamless client experience.
Meet and exceed performance metrics related to client engagement, sales activity, and revenue targets.
Refer clients to appropriate teams for additional solutions such as HR Services, Talent Services, and 401(k) offerings.
Job Complexity
Developing professional expertise. Beginning to focus on attaining proficiency in one or more areas of their role. Applies company policies and procedures to resolve a variety of issues.
Interaction
Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
Supervision
Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
Experience
Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
Minimum Qualifications
A high school diploma or equivalent is required; a bachelor's degree in business, human resources, finance, or a related field is preferred.
At least 3-5 years of experience in sales, account management, or client services, preferably within HCM technology, financial services, or a related industry.
Proven ability to consult with clients, identify needs, and effectively sell solutions that drive business value.
Strong understanding of industry-specific concepts, regulations, and best practices relevant to the role.
Excellent written and verbal communication skills with the ability to engage clients and simplify complex topics.
Demonstrated success in building and maintaining client relationships while identifying upsell and cross-sell opportunities.
Experience working with CRM systems and sales enablement tools.
Ability to work independently while collaborating effectively with internal teams to ensure client success.
Results-driven mindset with a passion for delivering outstanding customer experience.
Adaptability to a fast-paced, evolving sales environment with a commitment to continuous learning and improvement.
Physical Demands
Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds.
Travel Required
Yes, up to 15% of domestic travel may be required.
Work Authorization
Employee must be legally authorized to work in the United States.
About isolved
isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.
In adherence to relevant pay transparency legislation and regulations, we endeavor to offer clarity regarding our compensation methodology for this position. While specific pay ranges are presently under review to ensure alignment with competitive market standards, we will furnish this information upon finalization.
At our organization, individual compensation structures are established through a consistent and equitable process, taking into account various pertinent factors. These factors encompass geographic location, job-specific competencies, educational attainment, professional certifications, and pertinent experience. This structured approach enables us to align our total rewards package competitively with each employee's qualifications, duties, and contributions to our collective success.
An employee's comprehensive compensation package comprises diverse components, such as base salary, performance-linked bonuses or commissions, long-term incentives like equity grants, and an extensive benefits portfolio. Should you advance as a finalist candidate, you will have the opportunity to explore our overarching compensation philosophy, practices, and how your unique background informs an appropriate compensation proposition.
Our commitment lies in fostering a fair, impartial, and transparent compensation framework throughout our workforce. All compensation determinations are aimed at justly acknowledging and rewarding the value, qualifications, and significant contributions that our employees bring to their roles and to the company's achievements. We welcome your inquiries about our principles of pay equity, accompanying analyses, and associated procedures throughout the recruitment process.
