Join isolved as a Full-Time Broker Success Manager and tap into the thrill of shaping the success stories of our partners. This role offers the unique opportunity to drive impactful changes in the Human Resources industry while collaborating with a talented team committed to innovation and customer-centric solutions. You will thrive in a dynamic and fully hybrid position, allowing you to balance personal and professional life while making a significant difference.
Harness your problem-solving skills and empathy to elevate our customer relationships, fostering a culture of trust and teamwork. Imagine the excitement of witnessing your contributions leading to extraordinary outcomes in diverse locations like Phoenix, AZ; Charlotte, NC; Dubuque, IA; Sandy, UT; and Springfield, MA. You will be provided with great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Competitive Salary + Bonuses and Flexible Time Off and more! Take the leap into a vibrant company culture where performance meets fun and be part of a movement that values integrity and forward-thinking.
isolved: What drives us
isolved is the most-trusted HCM technology leader, providing the best combination of software and services to meet the needs of today's People Heroes, HR, payroll, and benefits professionals. From talent acquisition to workforce management to talent management, our solutions are delivered directly or through our HRO partner network to more than 5 million employees and 145,000 employers across all 50 states who use them every day to increase productivity, accelerate decision-making and ensure performance, while reducing risk. isolved People Cloud, our intelligently connected platform, automates the entire employee experience by design, so that organizations can engage, empower, and energize their talent while freeing their People Heroes to exceed their goals and grow their careers. Learn more at www.isolvedhcm.com.
What does a Broker Success Manager do?
As a Broker Success Manager at isolved, you will play a pivotal role in relationship management, serving as the key liaison between our organization and external brokers. Your expertise in employee benefits, especially fringe benefits, COBRA, and HSA systems, will empower you to maintain professional relationships that foster client satisfaction. Collaboration is crucial; you'll work closely with internal teams, including Sales, Implementation, Benefits, and Support, to swiftly resolve issues and ensure seamless operations. With your proactive approach to issue resolution, you'll identify and tackle problems head-on, ensuring a positive client experience. Navigating complex platforms will come naturally to you, allowing you to effectively manage communication, including sensitive information and difficult conversations.
To thrive as a Broker Success Manager at isolved, a unique blend of skills and experience is essential. A passion for customer service will be your driving force, enabling you to foster meaningful relationships with brokers and ensure their expectations are met. Exceptional verbal and written communication skills are crucial, as you'll need to convey complex information clearly and manage various conversations with discretion. Organizational prowess paired with a methodical approach will facilitate your follow-through on deadlines and ensure that client interactions are seamless and effective.
Knowledge and skills required for the position are:
- A passion for customer service
- Exceptional personal interaction and verbal/written communication skills
- Organized and methodical with excellent follow-through to ensure Agent/Broker expectations and deadlines are achieved
- Strong problem-solving abilities
- Experience working with other departments (Sales, Customer support, implementation, etc.)
- Ability to provide constructive feedback
- Ability to work with Microsoft office (Word, Excel, PowerPoint)
- Ability to work with CRM (NetSuite, SalesForce, BA/BS preferred)
- 3-5 years of experience in Fringe Benefits including COBRA/FSSA/HSA/HRA
- Strong customer service focus
- Be located in one of the following states: NC, AZ, IA, IN, UT, MA
Join our team today!
If you have these qualities and meet the basic job requirements, we'd love to have you on our team. Apply now using our online application!
In adherence to relevant pay transparency legislation and regulations, we endeavor to offer clarity regarding our compensation methodology for this position. While specific pay ranges are presently under review to ensure alignment with competitive market standards, we will furnish this information upon finalization.
At our organization, individual compensation structures are established through a consistent and equitable process, taking into account various pertinent factors. These factors encompass geographic location, job-specific competencies, educational attainment, professional certifications, and pertinent experience. This structured approach enables us to align our total rewards package competitively with each employee's qualifications, duties, and contributions to our collective success.
An employee's comprehensive compensation package comprises diverse components, such as base salary, performance-linked bonuses or commissions, long-term incentives like equity grants, and an extensive benefits portfolio. Should you advance as a finalist candidate, you will have the opportunity to explore our overarching compensation philosophy, practices, and how your unique background informs an appropriate compensation proposition.
Our commitment lies in fostering a fair, impartial, and transparent compensation framework throughout our workforce. All compensation determinations are aimed at justly acknowledging and rewarding the value, qualifications, and significant contributions that our employees bring to their roles and to the company's achievements. We welcome your inquiries about our principles of pay equity, accompanying analyses, and associated procedures throughout the recruitment process.
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