Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
The Desktop Systems Specialist, End User Services, will join our Business Technology (BT) organization focusing on delivering exceptional service every time to everyone. In this role, you will be responsible for the day-to-day technical support onsite and virtually for remote users and executives. You have a high sense of can-do attitude and superior customer service. You will use technical experience to ensure quick resolution of incidents and requests, minimal end user disruption and downtime, service improvements and provide an overall stellar end user (Workmate) experience.
About the Role
People
Provide outstanding executive-level & customer service to all Workmates face-to-face, via chat and over the phone.
Provide regular updates to the Workmates on the incident or request tickets raised.
Educate new hires on software and technology related procedures to secure a swift onboarding process.
Engage with site leadership to Identify emerging trends or issues that have opportunities for improvement.
Working knowledge of Active Directory and basic AD administration
Develop positive relationships with Workmates of all levels across Workday.
Excellent multi-tasking and time management skills with the ability to thrive in a fast-paced, high-pressure environment.
Flexible and adaptable to a high-change environment and open to new concepts and/or processes.
Process
Assist Workmates through the new hire onboarding process ensuring that the new team member can login to equipment successfully and provide initial computer setup guidance.
Perform Incident management and break-fix support, troubleshoot hardware issues assigned, resolve and/or escalate issues that are unable to resolve.
Take corrective action on issues identified with hardware to restore such hardware to operating status.
Perform set-ups, breakdowns, and transport hardware, such as monitors and laptops on an as-needed basis for new and existing Workmates.
Assist logistics team with shipping and provisioning of hardware to remote sites.
Keep track of hardware inventory and perform regular cycle counts to ensure accountability of all hardware.
Coordinate the restocking of hardware inventory with the logistics team.
Review, update, and/or create new internal procedures to improve current processes.
Technology
Ensure new hires have a smooth and stellar technology-related experience: devices, peripherals, provisioning, and training as applicable so all new Workmates are productive on day one.
Support Workmates on applications and collaboration tools within the environment including but not limited to Outlook, Google, Slack, RSA, Okta, Zoom on MAC and Windows OS.
Support AV services for events and meetings onsite and virtually.
Perform break-fix resolutions for AV software and/or hardware.
Support training room technology onsite which includes Chrome boxes hardware and connecting through VDI (Virtual Desktop) and AV technology.
Troubleshoot other IT related hardware in-office, such as printers.
Set up mobile phone email, VPN, and internet access for Workmates, via a secured Workday network.
Troubleshoot network connectivity issues including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network.
About You
Basic Qualifications
5 + years of experience with multi-OS platforms (Windows, OSX, Mobile)
5 + years of experience with Audio Visual Support
BS/BA in Computer Science, Information Systems, or a related field.
Other Qualifications
Proven customer service experience and inviting personality.
Proven communication, presentation, and influencing skills.
Strong problem solving and critical thinking skills.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location: USA.CA.Pleasanton
Primary Location Base Pay Range: $92,800 USD - $139,200 USD
Additional US Location(s) Base Pay Range: $78,400 USD - $139,200 USD
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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