Job Requirements We’re looking for a full-time Director of Information Security & Trust Enablement to lead and scale Phenom’s business-facing security function through a Security & Trust service-oriented model.
This role is responsible for delivering high-impact security services and enabling stakeholders across Sales, Customer Operations, Product and IT to operate securely while maintaining business growth and velocity. This includes translating security capabilities into consumable services and practical enablement programs that drive measurable outcomes such as faster sales cycles, improved customer trust, and reduced business operational risk.
This role will also drive the continuous evolution of an InfoSec & Trust Service Delivery model, ensuring services are scalable, measurable, and aligned with business priorities, risk posture, and regulatory requirements.
What You’ll Do
- Define, build, and operate a Security & Trust Enablement model, including service catalog, SLAs, and measurable outcomes
- Translate security capabilities into scalable, consumable services for Sales, Product, Customer Operations and IT
- Partner with Sales and Customer-facing teams to enable secure deal execution, including security reviews, RFPs, and customer trust engagements
- Act as the service owner for customer-facing security interactions, ensuring consistency, responsiveness, and high-quality delivery
- Collaborate with Product and Engineering teams to enable security and compliance product features.
- Work closely with IT and internal stakeholders to deliver and improve enterprise security services (e.g., identity, access, endpoint security)
- Design and implement security enablement programs, including training, guidance, and security champions across business teams
- Establish and track service performance metrics (KPIs/SLAs) to measure effectiveness, efficiency, and business impact
- Identify, assess, and prioritize business-related security risks, ensuring services are aligned to mitigate those risks
- Align with Trust team to ensure services meet regulatory requirements (e.g., FedRAMP, GDPR, SOC2, ISO 27001)
- Build and scale customer trust and assurance services, improving standardization and reducing friction in customer engagements
- Provide structured reporting on security service performance, risks, and outcomes to executive stakeholders
- Promote a security-first culture through enablement, ensuring stakeholders can independently adopt secure practices
Qualifications
- Bachelor’s degree or higher in Cybersecurity, Information Technology, or related field
- 5+ years of experience in cybersecurity, with strong experience in business-facing security, enablement, or service delivery roles
- Proven leadership experience managing and building cross-functional or service-oriented teams
- Demonstrated experience defining and operating Security & Trust services with SLAs, KPIs, and measurable outcomes
- Strong understanding of enterprise security, risk management, and compliance frameworks
- Excellent communication skills with the ability to translate security concepts into business value and actionable guidance
Specialized Knowledge
- Ability to align security services and enablement efforts with business priorities, balancing risk and growth
- Experience designing and operating security service delivery models (service catalog, SLAs, service ownership, performance metrics)
- Strong understanding of customer trust and security assurance processes, including handling customer requirements, calls and audits
- Knowledge of cloud and SaaS security environments, including shared responsibility models
- Familiarity with regulatory and compliance frameworks such as GDPR, SOC2, ISO 27001
- Strong leadership, critical thinking, and organizational skills, with the ability to manage multiple service streams and stakeholders
Salary
- Expected salary range $140,000 - $160,000
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