Onboarding Services Delivery Manager - Workvivo

What you can expect

As an Onboarding Services Delivery Manager, you will serve as a Player-Manager to an elite team of Onboarding Project Managers. You will own and manage the success of a portfolio of customers across all industries and locations, while also scaling our team. You will oversee the delivery of all project within the team to achieve key metrics such as customer satisfaction and on-time delivery.

About the Team

Workvivo’s Onboarding Team is a group of world-class class onboarding Project Managers across EMEA & US. We partner with all Workvivo Customers guiding them through our tried & tested onboarding methodology. Our main focus is upskilling project teams on Workvivo features, sharing best practices, supporting through change management & ensuring their Workvivo launch is successful. There is no better feeling!!

Responsibilities

Leading an elite team of Onboarding Project Managers

Standardizing project delivery in a way that makes our service scalable and efficient without compromising on customer satisfaction or quality.

Overseeing the delivery of all projects within our Onboarding portfolio to achieve key metrics such as: customer satisfaction & on-time delivery

Being a Player-Manager proactively owning and managing the success of a portfolio of customers across all industries and locations, while also scaling our team.

Partnering with key internal stakeholders in Customer Success, Boost, Sales, Design, Support and Engineering to deliver a unified experience to all customers.

Being responsible for ongoing relationship-building and business adoption of the Workvivo product for customers throughout their Workvivo journey.

Providing best practices and guidance to team members, ensuring they are supported and have opportunities to learn and grow within their roles. Understanding customer’s desired business outcomes, developing key performance indicators (KPIs) and working with Customer Success partners to exceed these.

What we’re looking for

3+ years experience in a Team Lead or Managerial role

Have top class Customer Service skills with the ability to empathize, problem solve and partner with Customers

Have understanding of SaaS project management processes and methodologies

Have proven track record of the development of internal strategies to support a scaling team

Experience leading & motivating a team to success specifically CSAT & TTV

Have excellent communication and interpersonal skills

Experience collaborating with key stakeholders internally across Customer Success, Product, Engineering, Support etc.

Have knowledge of the industry and market trends related to Workvivo’s products and services

Salary Range or On Target Earnings:

Minimum:

Maximum:

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Information about Zoom’s benefits is on our careers page here. 

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.