Who You Are
As Justworks’ International Payroll Operations Manager, you will be responsible for making sure payroll and payroll tax operations are run on-time and accurately across countries. You will play a critical role in shaping the operational workflows and work with local teams and external partners to deliver accurate and timely execution of payroll activities, tax payments, and reporting while maintaining operational and system compliance in each jurisdiction in support of our International business. You will be accountable for executing payroll with our current systems, as well as innovating and working with Product teams to build more scalable payroll solutions for the future. You will work closely with customer-facing teams to ensure customers payroll cycles are run correctly, as well as ensuring all payroll-related questions from workers and customers are addressed in a timely and accurate manner.
Our ideal candidate:
- Has an understanding of payroll processes, tax laws, and a commitment to delivering exceptional service to our clients;
- Is an effective communicator with experience establishing processes and best practice and is able to manage outside teams and vendors seamlessly;
- Is a self-starter who is interested in continual learning and development
- Can balance experience in payroll with being practical and solutions-driven given our stage
- Strives to make automation as intuitive as possible for end users
Come join our team and help drive operational excellence and compliance!
Your Success Profile
What You Will Work On
- Acquire and maintain knowledge of Justworks International payroll processes and platform and maintain comprehensive knowledge of payroll and payroll tax changes and rules
- Establish, implement, and oversee end-to-end payroll and payroll-related processes, including daily payroll adjustments, payroll tax processing, additional payments, accurate tax withholding, and remittance; develop improvements where appropriate to ensure efficient, scalable, and compliant payroll and payroll tax systems
- Work closely with outside payroll vendors ensuring timely and accurate delivery of payroll
- Ensure tax updates are validated and successfully uploaded to all applicable systems in a timely manner
- Document internal processes/controls; own and maintain all relevant internal resources centers for policies and procedures, ensuring information is kept accurate and up-to-date
- Provide internal payroll operations and payroll tax guidance to multiple departments, including customer-facing teams, Finance, and Operations, helping build stronger internal stakeholder relationships
- Establish processes to ensure accurate quarter and year-end processing included but not limited to federal, state and local tax reconciliations in all of the countries where we operate in internationally
- Address customer payroll and payroll tax inquiries and issues alongside customer-facing and Operations teams
- Serve as a subject matter expert to other team members and collaborate with Product and Operations teams to build for scale by automating existing payroll processes
- Make complex process-related decisions by utilizing all available data points, including your best judgment
- Lead the implementation of process changes and ensure adherence in partnership with Payroll Operations leadership; lead training for other team members on process changes and updates
- Support internal control compliance initiatives, testing and remediation; ensure that payroll tax processes and procedures are updated
- Act as liaison between third-party vendors and Justworks for issue resolutions and interpreting project requirements, as required
- Work closely with International Finance and Operations teams in cross-functional initiatives
- Perform other related duties as assigned.
How You Will Do Your Work
As an International Payroll Operations Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:
- Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
- Foundational local payroll knowledge - robust foundational knowledge in local payroll
- Adaptability - The ability to adjust your approach or actions in response in an inclusive manner to changes in your external environment.
- Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
- Documentation and Reporting - keeping accurate records, creating reports, and documenting processes for reference and analysis.
In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:
- Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
- Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
- Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
- Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
- Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”
Qualifications
- 2+ years of experience in payroll operations, preferably in the HR or EOR space
- Experience with project management and/or business process management activities (process mapping, improvement, implementation, etc.)
- Strong knowledge of federal, state, and local payroll tax regulations and laws across multiple countries and regions
- Strong experience in using payroll software and platforms
- Advanced Excel skills, including the ability to create complex spreadsheets and perform data analysis
- Possess client-facing skills to provide excellent customer service and address client inquiries and concerns
- Strong interpersonal and team-building skills with the ability to motivate and guide a diverse group of payroll professionals
- Plus if experience building and interacting with tech products around payroll operations
- Experience managing outside vendors
- Relevant professional certifications would be a significant advantage
