Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
Client Relationship Mgr - Outsourcing: Responsible for high-level relationship management and acts as client liaison during delivery of an outsourced solution, whether it is an IT or business process outsourced solution. Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. Works to grow the client relationship by identifying new business opportunities. Works with delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client’s business. Survey Tip: Employees whose primary function is the day-to-day delivery of services rather than the overall client relationship, match to Delivery Program Mgr - Outsourcing (5732-5736).
About the Role
Managing Partner
The Managing Partner (MP), North America Field Services is a member of the regional services management team and is responsible for the overall success of an assigned group of deploying and production customers.
The MP will participate in sales cycles to help support implementation related activities for prospects that will become part of their portfolio. The MP will develop/maintain executive relationships, have overall responsibility for the successful deployment of the Workday solution, sell additional services into their customer base and ensure they’re getting maximum value from the product.
The Managing Partner will be measured on customer satisfaction, customer portfolio bookings, & regional services revenue.
Key Areas of Responsibility:
·Collaborate with Account Executives and Service Executives to help position/sell Workday product, deployment and post production services
·Create proofs of concepts
·Participate in partner selection for non-Workday primed engagements
·Guide large, partner-led accounts with global complexity such as M&A and divestitures
·Develop and sustain customer executive relationships
·Work with the sales team to develop/execute on account plans and strategy for each customer in their portfolio
·Create the strategic plan across the customer architecture
·Serve on and actively participate in customer steering committee meetings
·Provide direction and support to Workday and service partner project teams especially as it relates to scope, budget, timeline and critical deployment issues
·May act as the escalation point to facilitate and resolve customer and/or project issues
·May work with customer to drive adoption of the Workday solution guiding them in the implementation of new features and products and selling additional services to support their strategy
·May drive customer self sufficiency by ensuring their customers understand how to engage with the Workday services organization
·Review and approve all services contract amendments
·Engage other service resources as necessary to support account planning and feature adoption strategies
·Leverage customer relationships as needed for prospect references.
About You
*Please read the Basic Qualifications carefully before applying. Candidates must meet all of the criteria listed.
Basic Qualifications:
- 10+ years experience successfully deploying large, complex Cloud SaaS ERP (HCM & Fins) solutions at a project and program manager level
- Experience positioning and selling professional services. Experience successfully working with software sales teams to position/sell additional products
- 8+ years of experience developing and maintaining C-level relationships
- Ability to manage / prioritize multiple customer demands balancing customer satisfaction with revenue and profitability targets
Other Qualifications:
- Ability to travel up to 50%
- Experience successfully working with software sales teams to position/sell additional products
- Leadership abilities to motivate and manage a matrixed team of individuals at multiple levels within an organization
- Willingness to ‘roll up one’s sleeves’ and assist wherever needed.
- Team player who will work across the organization and company to continue improving the way we serve our customers.
- Excellent communication, management, negotiation and organization skills
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, pleaseclick here.
Primary Location: USA.GA.Atlanta
Primary Location Base Pay Range: $156,700 USD - $235,000 USD
Additional US Location(s) Base Pay Range: $148,900 USD - $262,800 USD
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
