Who You Are
You love to work as part of a team, and possess great attentiveness to those around you and can typically find the right words in every situation. You are resourceful and adaptable in prioritizing and focusing on getting things done. You can be technologically savvy and are quick in learning new systems and software programs.
The Unemployment Claims Associate will work within the Risk & Insurance team to assist with resolving vendor inquiries, and remitting information to state agencies. This is a temporary, 5-month contract.
What You Will Work On
- Process unemployment claims, wage and benefit audits, and other urgent requests from unemployment state departments accurately and timely.
- Support team with the implementation of enhancements throughout the unemployment process.
- Liaise between Third Party Administrator (TPA) and Unemployment State Departments to create efficient claims processing.
- Collect and prepare customer data and other sensitive business information to timely remit to vendors and applicable state agencies.
- Resolve issues/inquiries generated by our Customer Success team and internal ticket creation system.
- Assist senior team members in building out internal resources (help articles, training decks, etc.)
- Collect, scan, sort and file mail.
- Manage and process Unemployment Claims with an emphasis on data gathering, client communication and case building.
- Audit, verify and protest unemployment benefit charge statements.
- Perform other related duties as assigned.
How You Will Do Your Work
As an Unemployment Claims Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:
Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
Qualifications
- Experience in an unemployment claims, operations, or customer service related field preferred.
- Experience with utilizing multiple systems and software programs.
