Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

The Manager HRIS (Human Resources Information Systems) manages and oversees daily operations of the HRIS team while providing critical insight and support to the IS leadership, in regard to Human Capital Management (HCM) strategy and participates on HCM implementation/change management teams as needed. This position requires full working knowledge of current processes, procedures, programs and interfaces, as well as various initiatives in support of organizational needs and challenges. This position is accountable for accurate and complete resolution of elevated and/or sensitive issues in a confidential manner. The Manager records/reports appropriate operational metrics to identify trends, issues and individual and team productivity levels. Works on individual development and feedback of team members.manages and oversees daily operations of the HRIS team while providing critical insight and support to the IS leadership, in regard to Human Capital Management (HCM) strategy and participates on HCM implementation/change management teams as needed. This position requires full working knowledge of current processes, procedures, programs and interfaces, as well as various initiatives in support of organizational needs and challenges. This position is accountable for accurate and complete resolution of elevated and/or sensitive issues in a confidential manner. The Manager records/reports appropriate operational metrics to identify trends, issues and individual and team productivity levels. Works on individual development and feedback of team members.

Accountabilities

In collaboration with IS leadership, leads and supports the strategic planning, development, and implementation of HRIS/HCM technology.Manages the daily operations of the HRIS/HCM team including workload balance, timely auditing and processing of data, use of established processes and protocol and staff training and education.Maintains data integrity/organizational structure in support of operational needs.Ensures timely service recovery, root cause analysis, and process changes, as needed.Monitor service tickets to ensure service level commitments, quality, consistency.Develop/adhere to project plans/deadlines. Adheres to established deadlines and other time constraints within/outside of department.Employs composite knowledge/timing of varied programs, interfaces, procedures, dashboards, and up/downstream impacts.Uses metrics to identify accuracy, trends, issues, and individual productivity.Maintains documentation/historical information regarding process, procedure and program development (i.e. program specifications, decision points, etc.), as appropriate.Complies with various HR area, agency, regulatory and auditing requests.Remains current with HRIS/HCM trends.Performs duties in accordance with Penn Medicine and entity values, policies, and proceduresOther duties as assigned to support the unit, department, entity, and health system organization Bachelor's Degree is required (Master’s Preferred)5+ years of experience in a related area (IS, HR Operations) with a minimum of 3 of those years in HRIS supervisory experience is requiredTECHNOLOGY: Ability to use Microsoft AccessTECHNOLOGY: Ability to use Microsoft ExcelTECHNOLOGY: Ability to use Microsoft WordTECHNOLOGY: Ability to use Microsoft Power PointCOMMUNICATION: Demonstrated interpersonal/verbal communication skillsCOMMUNICATION: Demonstrated customer service skillsAbility to build and lead high performing teams in a high volume environmentThis position is for a second HRIS manager, with both managers reporting into the director over HRIS. The manager for this position will manage the four person HRIS support team, managing the HRIS Service Desk ticket queue, as well as act as a Senior Application Analyst for enhancements, projects, and other initiatives… as time permits.Experience with Infor GHR is a strong plus.Experience with Kronos/UKG desirable.Health system experience desirable.

In collaboration with IS leadership, leads and supports the strategic planning, development, and implementation of HRIS/HCM technology.
Manages the daily operations of the HRIS/HCM team including workload balance, timely auditing and processing of data, use of established processes and protocol and staff training and education.
Maintains data integrity/organizational structure in support of operational needs.
Ensures timely service recovery, root cause analysis, and process changes, as needed.
Monitor service tickets to ensure service level commitments, quality, consistency.
Develop/adhere to project plans/deadlines. Adheres to established deadlines and other time constraints within/outside of department.
Employs composite knowledge/timing of varied programs, interfaces, procedures, dashboards, and up/downstream impacts.
Uses metrics to identify accuracy, trends, issues, and individual productivity.
Maintains documentation/historical information regarding process, procedure and program development (i.e. program specifications, decision points, etc.), as appropriate.
Complies with various HR area, agency, regulatory and auditing requests.
Remains current with HRIS/HCM trends.
Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Requirements

Required Education and Experience

Bachelor's Degree is required (Master’s Preferred)
5+ years of experience in a related area (IS, HR Operations) with a minimum of 3 of those years in HRIS supervisory experience is required

Required Skills and Abilities

TECHNOLOGY: Ability to use Microsoft Access
TECHNOLOGY: Ability to use Microsoft Excel
TECHNOLOGY: Ability to use Microsoft Word
TECHNOLOGY: Ability to use Microsoft Power Point
COMMUNICATION: Demonstrated interpersonal/verbal communication skills
COMMUNICATION: Demonstrated customer service skills
Ability to build and lead high performing teams in a high volume environment

Additional Information:

This position is for a second HRIS manager, with both managers reporting into the director over HRIS. The manager for this position will manage the four person HRIS support team, managing the HRIS Service Desk ticket queue, as well as act as a Senior Application Analyst for enhancements, projects, and other initiatives… as time permits.
Experience with Infor GHR is a strong plus.
Experience with Kronos/UKG desirable.
Health system experience desirable.

Department: IS-HRIS

Position Address: 3600 Civic Center Blvd

Be a part of the exciting and ground-breaking upcoming years for the Penn Medicine Information Services department!

Because growth is essential to continuing to meet the current and future needs of patients, Penn Medicine continues to expand its capabilities.

Penn Medicine's Information Services (IS) Department focuses its efforts on the clinical and financial systems that support the day-to-day operations of four hospitals, several satellite practices, and more than 2,000 physicians.

Learn more about Information Services

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER: UPHS-INFOR-191467

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