About
I’m a bilingual (French-English) Customer Success Manager with solid experience in the SaaS and HR tech space, supporting clients across North America and Europe. I help organizations drive adoption, solve complex challenges, and extract real value from digital solutions — with a special focus on HRIS and workforce transformation.
My background includes working at SAP, where I managed strategic accounts for SuccessFactors, supporting enterprise clients through high-impact initiatives. I've also worked in startup and scale-up environments, giving me a 360° view of customer needs at different stages of growth.
I specialize in building trust-based relationships, driving engagement, and securing long-term retention by delivering proactive, strategic support across the entire customer lifecycle.
What I bring to the table:
– A proactive, solution-oriented mindset
– Experience managing diverse customer portfolios (500K–1M TCV)
– Deep understanding of HR tech, workforce planning & digital adoption
– The ability to navigate fast-paced, multicultural teams across regions
I thrive in collaborative environments where customer impact, agility, and continuous improvement are part of the culture.
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