Senior Operations Associate, Open Market Benefits

Justworks • New York City, New York, United States • 6d ago

Who You Are

As a Senior Operations Associate on this team, you will actively contribute to managing our relationship with carriers and play a key role in ensuring the accurate and efficient handling of data. Your ability to communicate with the team proactively and to be solution-oriented will be invaluable in this role. You will actively engage in collaborative problem-solving, working closely with Operations peers and members of tech and business teams. Together, you will identify opportunities for us to invest in improving efficiency and streamlining our processes.

This role is an incredible opportunity for someone looking to join a high-performing team and gain experience and exposure to all aspects of building and running a product and business. As part of the Open Market Benefits Operations team, you will have several different growth paths available to you, assuming you meet/exceed expectations.

Open Market Benefits Operations team is responsible for accelerating Justwork’s growth by building and running a hyper-flexible benefits platform that will serve as the launch pad for multiple new products, services, and partnerships over the next 5 years.

Your Success Profile

What You Will Work On

Perform day-to-day operations for all of our Open Market offerings
Work with insurance carriers to resolve escalated issues - enrollment errors, plan coding issues, and other discrepancies, escalating trends to the Team Lead
Collect plan and pricing data from carriers, and work within the carriers' systems to enroll groups and individuals
Identify and remediate problems by developing and updating standard operating procedures
Support system implementation of new benefits and report changes in systems/procedures across teams
Execute regular filing and/or any additional regulatory duties
Adhere to vendor and internal partner SLAs
Triage incoming issues/inquiries to identify the need for additional intervention and escalate accordingly
Work closely and collaboratively with senior team members to develop strategies to drive operational efficiencies
Perform other related duties as assigned

How You Will Do Your Work

As a Senior Operations Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”