Who we are is what we do.
Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.
Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
Why should you be part of our success story?
As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.
Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.
Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.
We’re looking for a QA Specialist to join our team which oversees customer facing and operational teams in Deel. This role requires multitasking, advocating for customer experience, self- management and a problem-solving and process improvement mindset.
Key Responsibilities:
Conduct regular audits of customer support interactions and customer experience to identify compliance gaps or improvement areas
Analyze and produce data and performance metrics to identify trends and areas for improvement within operational processes.
Manage audited teams and their evaluations independently and responsibly from top to bottom.
Provide timely feedback and coaching to operational teams based on audit findings.
Collaborate with your audited team POC to develop and implement quality improvement initiatives on processes or products.
Document and maintain quality assurance procedures and guidelines for operational tasks.
Investigate and address customer complaints or issues related to operational quality.
Identify team or global process, agent and experience gaps
Generate and present reports on quality performance to management on a regular basis.
Participate in the development and execution of process improvement projects.
Stay informed about industry best practices and process requirements related to operational quality.
Requirements:
Bachelor's degree in a relevant field or equivalent work experience
Minimum 1 year experience in quality assurance or a related role within operations. We also welcome those who have proven experience in operational teams related to Deel functions (payments, mobility, hr, payroll, etc)
Strong analytical skills with the ability to interpret data and identify improvement opportunities using spreadsheets, Looker and SQL.
Excellent communication and interpersonal skills for effective collaboration with cross-functional teams. Strong verbal and written English is a must.
Detail-oriented with a focus on accuracy and precision in work.
Knowledge of quality management systems and methodologies.
Ability to work independently and take initiative in problem-solving.
Continuous learning mindset to stay updated on industry trends and best practices.
High focus on customer satisfaction and user experience.
Loves problem-solving and digging into processes to drive improvement.
Ability to work independently and self-motivated.
Experience working within a global SaaS company is highly regarded.
Zendesk, Jira, Looker and/or experience with the Deel platform is preferred
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access
At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visitingour careers page.
Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.
Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.
We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications.Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.
We began using Covey Scout for Inbound on March 30, 2025.
For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144
