Who we are is what we do.
Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.
Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
Why should you be part of our success story?
As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.
Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.
Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.
About this role
Deel is on the lookout for a dedicated Technical Writer (Policies and Procedures) to join our Knowledge Team. Are you passionate about transforming complex procedures into clear, actionable steps? Do you excel at identifying gaps in processes? If you're someone who thrives on organization and enjoys the challenge of making content user-friendly, this role is for you.
The Knowledge Team at Deel is responsible for managing and scaling crucial information about our products and services throughout the company. This role focuses on enhancing internal understanding and compliance through well-crafted, easily digestible policy documents and SOPs.
Core responsibilities as a Technical Writer at Deel:
Work with subject matter experts to create clear, accessible technical content for both internal and external users.
Build and maintain a comprehensive, scalable product knowledge base.
Audit and update existing content regularly to ensure clarity, accuracy, and relevance.
Collaborate with product and enablement teams to deliver timely and impactful release notes and product updates.
Create contextual in-app content to guide users when and where they need it.
Develop and maintain API and integration documentation tailored to developer needs.
Advise teams on content strategy, writing best practices, and technical documentation standards.
Implement and enforce consistent content style guidelines across all documentation.
Become an expert on Deel’s products, services, policies, and localised requirements.
Leverage data and feedback to identify content gaps, measure impact, and recommend process or tooling improvements.
Additional team-specific responsibilities:
Work directly with senior leadership and stakeholders to develop structured SOPs and internal policy documentation that support operational clarity and compliance.
Support General & Administrative (G&A) teams with content drafting - providing templates, style guidance, and editing support to ensure quality and consistency.
Maintain and evolve SOPs and policy content in response to process changes or regulatory updates.
Collaborate with Go-to-Market and operational teams to ensure procedural documentation reflects the most current workflows.
Help enable company-wide understanding and adoption of policy updates through clear, accessible content.
Optimise procedural and policy-related content for a global audience — ensuring it is inclusive, localised, and easy to understand.
Structure and enhance documentation to improve visibility and accuracy in AI-driven search tools.
Continuously test and refine content to validate that AI tools deliver the most relevant, contextually correct outputs.
Key Qualifications
Bachelor's degree in Computer Science, English, Communications, Business, or relevant technical field
5+ years of experience as a technical writer
Excellent written and verbal communication skills in English
Ability to simplify complex technical concepts for diverse audiences
Proven experience creating technical documentation, including guides, code examples, and API libraries
Strong knowledge of technical information architecture
Experience designing infographics to explain technical processes
Familiarity with Confluence, Jira, ZenDesk, Figma, and other collaboration tools
Attention to detail with a focus on accuracy and clarity
We'd especially love to speak to you if you have:
Crafted policies and procedures for SaaS or Fintech companies.
Experience in high-growth startups or managing documentation in fast-paced environments.
Worked with remote or distributed teams to create universally comprehensible content.
A background in legal or compliance-related writing, ensuring adherence to industry-specific regulations.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access
At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visitingour careers page.
Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.
Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.
We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.
We began using Covey Scout for Inbound on March 30, 2025.
For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144
