Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
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About the Team
The Workday Success Plans Delivery Team at Workday plays a crucial role in ensuring customers maximize the value they get from their Workday products. We focus on our customers’ post go-live journey, assuring long-term success. We deliver a variety of programs and services ranging from feature assessments to full feature deployments to support their growing and changing business needs within Workday.
At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too! We put people first, celebrate diversity, drive innovation, and prioritize giving back to our communities, demonstrating a commitment to corporate social responsibility. Our dedication to customer success, coupled with a vibrant and inclusive company culture, sets a strong foundation for continued growth and success at Workday.
About the Role
We are seeking people who love to help customers overcome HR technology challenges and who feel rewarded by driving high levels of customer satisfaction. The ideal candidate helps people to understand tough concepts, facilitating collaboration on effective solutions. Our focus is on helping customers to get the most value from their Workday investment through the delivery of a variety of innovative services.
Our team members:
Confidently and consistently provide excellent customer service
Engage customers to quickly understand business requirements
Share their broad experience with industry practices
Adapt and succeed independently in challenging situations
Develop and demonstrate system configuration solutions, articulating product capabilities, plus the benefits and risks of design decisions
Support multiple customers concurrently on short duration projects
Enjoy the reward of helping customers to be more self-sufficient, to stabilize and optimize their Workday applications and to learn about new features. Team members say the variety of services and unexpected challenges keeps the job exciting and fresh.
Find that the highly collaborative nature of this team helps them to be productive and to demonstrate their strengths every day
Share expertise with customers on a variety of Ask-an-Expert requests by:
Conducting research to ensure understanding of customer questions and related Workday concepts.
Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks.
Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements.
Clearly and effectively communicating responses and value to customers.
Partner with an Engagement Manager to deliver services that include:
Feature Adoption Workshops (Facilitate customer Workday feature roadmap discussions)
Functional Review (Tenant Review with Consulting Services)
Health Check (Tenant Review with Cross Functional Consulting Services)
Additional Services that our consultants deliver include:
Collaboration Crews (Facilitate group customer sharing discussions).
Accelerator Webinars (Creating and delivering customer presentations on how to use Workday features to achieve business goals).
Feature Accelerator (Providing one-on-one consulting guidance to accelerate customer feature adoption).
Feature Adoption Tenant Reviews (Reviewing customer tenants to identify adoption opportunities).
About You
Basic Qualifications -Senior Functional Consultant - Security/Human Capital Management
5+ years of experience in HCM or ERP software consulting or as a HCM or ERP practitioner on deployments for medium to large enterprises
5+ years of hands-on configuration and functional experience in core HCM and Security
3+ years of Workday Consulting experience or serving as a dedicated Workday Domain Expert (SME) within an organization
Other Qualifications
Demonstrated ability to quickly grasp complex HR systems and processes, with a strong aptitude for acquiring in-depth product knowledge of Workday and its new features
Workday certified or a proven ability to obtain relevant certifications and effectively deploy Workday solutions
Proven experience in effectively influencing, interacting, and collaborating with stakeholders at various levels, both internally and externally.
Strong facilitation skills with the ability to lead design discussions towards collaborative and effective outcomes
Demonstrated ability to manage time effectively, prioritize tasks, and deliver high-quality results within project timelines
Excellent verbal and written communication skills, including the ability to present complex information clearly and concisely to diverse audiences
Experience with global Workday implementations, demonstrating an understanding of diverse HR practices and considerations
Proven ability to manage multiple client engagements concurrently, showcasing strong task management and organizational skills.
Strong critical thinking and problem-solving skills to analyze complex issues, facilitate decision-making, and develop effective solutions
Experience in conducting effective requirements gathering sessions to understand client needs and translate them into actionable solutions
A proactive approach to change making, identifying opportunities for improvement, and supporting the adoption of new processes or features
Strong relationship management skills with a focus on building and maintaining positive client partnerships
Demonstrated accountability for achieving defined goals and taking ownership of outcomes
Ability to demonstrate adaptability by effectively navigating ambiguity and learning from new challenges
Bachelor's degree or equivalent practical experience in a related field
Willingness and ability to travel up to 10% as required
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location: USA.GA.AtlantaPrimary Location Base Pay Range: $116,900 USD - $175,400 USDAdditional US Location(s) Base Pay Range: $111,100 USD - $197,300 USD
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
