We’re looking for a strategic and people-first leader to join our team as People Leader, Commercial Renewals, reporting to the Director of Commercial Renewals. In this role, you’ll lead the Commercial Renewals West team, responsible for driving customer contract renewals, revenue retention, and long-term customer relationships.
You’ll be accountable for scaling our renewal motion and driving performance through strong leadership, operational excellence, and cross-functional collaboration. As a champion of Culture Amp’s Renewals First Principles, you’ll coach your team on best practices, set clear goals, and ensure consistent execution against retention and upsell targets.
Role Accountability & Ownership:
- Report directly to the Director of Commercial Renewals, leading the Commercial RM West team
- Lead the Commercial RM team responsible for driving customer contract renewals, ensuring revenue retention, and fostering long-term customer relationships
- You will be a champion and advocate of the Renewals First Principles, ensuring that your learn is learning and implementing Culture Amp renewal best practices
- You will provide strategic direction, operational oversight, and performance coaching to ensure the team meets or exceeds renewal targets
- This role is pivotal in scaling our renewal motion, optimizing processes, and collaborating cross-functionally to deliver exceptional customer experiences and financial outcomes
Duties & Responsibilities:
- Lead, coach, and develop a high-performing team of Commercial Renewal Managers to achieve renewal, upsell, and retention goals
- Set clear performance expectations, KPIs, and team goals aligned with broader company objectives
- Partner closely with Sales, Customer Success, Legal, Finance, Operations to streamline renewal workflows and improve operational efficiency
- Analyze renewal trends, customer feedback, and team performance to identify growth opportunities and risks
- Drive a customer-first approach, ensuring timely and strategic engagement throughout the contract lifecycle
- Implement tools, training, and best practices to elevate the team’s performance and consistency
- Provide regular reporting on renewal performance, forecasts, and risks to senior leadership
- Foster a culture of accountability, collaboration, and continuous improvement
