Why Work Here
- isolved HCM delivers 40 years of industry experience daily to its 160,000+ "People Hero" customers
- Headquartered in Charlotte, NC with 18 US locations, isolved HCM is also a global enterprise with locations in Colombia, Guatemala and Mexico
- isolved awarded top places to work in the USA 2023 and we are proud of our TOP employee engagement results in 2024
- Our People Heroes have rated us number one in vendor satisfaction within Sapient Insights Group's HR Systems Survey for two years in a row.
- isolved ranked top performer in SMB Payroll - 2023 Sapient Report
Job Description
- Accept match and apply customer payments to invoices
- Research and resolve unapplied cash receipts and payment errors
- Negotiate settlements for collections
- Manage A/R aging reports to identify past due accounts
- Pursue collection efforts manually and electronically
- Evaluate customer accounts for termination
- Manage customer communications via phone and email
- Process approved refunds
- Collaborate across departments to address collection and payment matters timely
- Verify all electronic payments are posted appropriately via received remittances
- Regularly review reports and processes to assess gaps due to ongoing process changes
- Assist management with projects to streamline and improve AR and collection processes
Minimum Qualifications
- Proficient attention to detail
- Highly motivated, reliable and able to work independently
- Must be highly proficient in Excel; formulas, pivot tables, VLOOKUP, etc.
- Strong interpersonal skills
- Excellent communication skills verbal and written
- Strong problem-solving skills
- Exceptional organization abilities
- Associate's degree (AA) or equivalent from two-year College or technical school; or one to four year related experience and/or training; or equivalent combination of education and experience.
- Typically requires a minimum of 1 - 3 years of related experience.
About isolved
isolved is an employee experience leader, providing intuitive, people-first Human Capital Management technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.
EEO Statement
isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.
Disability Accommodation
Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.
In adherence to relevant pay transparency legislation and regulations, we endeavor to offer clarity regarding our compensation methodology for this position. While specific pay ranges are presently under review to ensure alignment with competitive market standards, we will furnish this information upon finalization.
At our organization, individual compensation structures are established through a consistent and equitable process, taking into account various pertinent factors. These factors encompass geographic location, job-specific competencies, educational attainment, professional certifications, and pertinent experience. This structured approach enables us to align our total rewards package competitively with each employee's qualifications, duties, and contributions to our collective success.
An employee's comprehensive compensation package comprises diverse components, such as base salary, performance-linked bonuses or commissions, long-term incentives like equity grants, and an extensive benefits portfolio. Should you advance as a finalist candidate, you will have the opportunity to explore our overarching compensation philosophy, practices, and how your unique background informs an appropriate compensation proposition.
Our commitment lies in fostering a fair, impartial, and transparent compensation framework throughout our workforce. All compensation determinations are aimed at justly acknowledging and rewarding the value, qualifications, and significant contributions that our employees bring to their roles and to the company's achievements. We welcome your inquiries about our principles of pay equity, accompanying analyses, and associated procedures throughout the recruitment process.
