How you can help make a better world of work
Culture Amp’s mission is to create a better world of work by empowering organisations to build cultures of growth, support, and continuous improvement. The Coach product area helps unlock the potential of employees through impactful coaching experiences, advanced AI capabilities, and data-driven insights.
Your work as a Lead Product Designer on Coach will transform how people experience growth and development at work, making coaching effective and accessible at scale. You’ll help define the design vision for future-facing, AI-enabled features and inspire a culture of innovation—delivering impactful outcomes for millions. Collaborate with a passionate, cross-functional team, contributing to Culture Amp’s broader mission of a better world of work.
The Opportunity
This is a pivotal role combining strategic vision, leadership, and hands-on craft. You’ll lead the design for high-growth product surfaces, championing personalised coaching journeys and AI-powered features. Working cross-functionally, your designs will help people thrive—by making coaching accessible, actionable, and deeply integrated across Culture Amp’s platform.
What You’ll Do
- Shape Product Vision:
Own and evolve the design direction for Coach, crafting engaging, intuitive experiences that address user onboarding, activation, engagement, and retention.
- Lead AI-driven Discovery:
Define, design, and refine user journeys for discovering and interacting with AI-powered coaching features. Use AI as a creative catalyst to amplify product possibilities and outcomes.
- Drive Design Excellence:
Uphold high standards in design craft and user experience. Rapidly explore, prototype, and test new concepts while considering edge cases, UX nuance, and interaction quality.
- Champion Research & Insight:
Partner closely with researchers and product managers to lead advanced quantitative and qualitative research, using insight to inform product direction and evidence-based decisions.
- Project Leadership & Product Strategy:
Plan and lead complex initiatives across multiple teams and stakeholders, building clear project plans and adapting approaches to drive meaningful growth and deliver business impact.
- Systems Design:
Design cohesive experiences and contribute to the evolution of our design system, seamlessly connecting interactions across broader product architecture.
- Mentorship & Influence:
Provide thought leadership, foster a culture of collaboration and continuous improvement, and proactively mentor other designers to raise the bar for design across the Coach area.
- Collaboration & Culture:
Co-create outcomes with product managers, engineers, researchers, marketers, and data scientists. Shape team rituals and best practices, improving both product excellence and organisational culture.
About You
- 6+ years of product design experience, including leadership of growth initiatives in SaaS or enterprise contexts.
- Strong portfolio demonstrating polished UI, robust UX thinking, and clear, measurable impact on user behaviour and commercial outcomes.
- Hands-on experience designing and optimising AI-powered features; fluent with modern AI tools to amplify creativity and design craft.
- Skilled systems thinker who links granular interaction details to overarching product architecture.
- Bold, visionary, and able to rally teams around compelling design narratives—willing to take creative risks and push boundaries.
- Operate with high autonomy in ambiguous spaces, initiating, exploring, and delivering meaningful value without waiting for permission.
- Comfortable combining user research, product data, and design intuition to make smart decisions and unlock new opportunities.
- Detail-oriented with the ability to move quickly, balancing speed and craft from exploration through delivery.
- Thrive in cross-functional environments, driving co-creation and shaping design culture, rituals, and best practices.
- Growth-oriented and reflective: actively seek feedback, encourage improvement, and cultivate development of yourself and peers.
