Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who they are and their network, rather than their potential. Eightfold leverages artificial intelligence to transform how individuals think about their skills and capabilities, as well as how jobs and career decisions are made. Eightfold offers the industry’s first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop, and retain a diverse workforce, enabling individuals to transform their careers. To date, Eightfold AI has received more than $410 million in funding and a valuation of over $2B from leading investors to further our mission of finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society - employment, working on complex business problems, and being part of a fantastic growth story - Eightfold is the place to be! About the Team Eightfold Workforce Exchange is an AI-powered marketplace that connects job seekers, employers, and career supporters to meaningful job and learning opportunities. It matches individuals to relevant vacancies across multiple organizations, enables career planning and upskilling, and facilitates guidance from career supporters—helping both enterprises and public agencies efficiently link talent with available roles in real time. The Workforce Exchange Solutions Delivery team is responsible for implementing and supporting Eightfold’s AI-powered Workforce Exchange platform for customers, including both enterprises and public sector clients. Their work spans product implementation, customer onboarding, and ongoing support, ensuring successful adoption and optimal results. The team collaborates closely across product management, customer support, and technical consulting functions, proactively gathers customer feedback, develops operational roadmaps, and continually adapts processes to improve delivery quality. About the Role The leader of the Workforce Exchange Solutions Delivery Team is responsible for overseeing the successful implementation and ongoing support of the Eightfold Workforce Exchange platform for enterprise and public sector clients. This role guides a cross-functional team to deliver scalable, high-quality solutions, optimize customer onboarding and adoption, and cultivate continuous improvement through customer feedback and operational excellence. The leader drives collaboration across product, technical, and support functions, shapes long-term delivery strategy, and adapts processes to ensure value-driven, predictable outcomes for new and evolving markets. This will be a player-coach role, and you will be expected to participate in engagements while overseeing other engagement, coaching, and developing your team members. Responsibilities Oversee end-to-end implementation of the Eightfold Workforce Exchange platform for enterprise and public sector clients, ensuring projects are executed on time and meet defined business goals. Lead and develop a cross-functional team—including product specialists, technical consultants, and customer support—to deliver scalable, high-quality solutions tailored to diverse customer needs. Design and optimize customer onboarding processes to maximize platform adoption, customer satisfaction, and long-term success across varied organizational environments. Foster proactive collaboration with Product, Engineering, and Support teams to address client requirements, resolve technical challenges, and advocate for customer-centric enhancements. Establish and manage operational roadmaps, track delivery KPIs, and drive continuous improvement through structured feedback loops from customers and internal stakeholders. Expand and adapt delivery processes to support new market verticals and evolving business models, maintaining predictability, scalability, and value-driven outcomes. Nurture strong client relationships, act as a strategic point of contact for escalations, and guide customers towards best practices in talent marketplace deployment. Cultivate a culture of operational excellence within the team by setting clear expectations, providing mentorship, and ensuring alignment with Eightfold’s organizational vision and quality standards. Qualifications Proven experience leading solutions delivery or implementation teams in SaaS, workforce technology, or talent marketplaces. Successful track record managing complex, cross-functional projects for enterprise or public sector clients. Strong collaboration skills with Product, Engineering, and Support teams to optimize customer outcomes. Expertise in developing efficient onboarding and delivery processes, driving improvement through feedback and KPIs. Exceptional client management and team leadership abilities, with a focus on operational excellence. Bachelor’s degree required; advanced degree or relevant certifications preferred. We are a team of self-starters who excel in our fields. We believe in giving you responsibility, not a task. We want you to take ownership and pride in your work, recognizing its positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career. Hybrid Work @ Eightfold: We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team. Starting May 1, 2025, employees residing near Santa Clara, California, will return to the office three times a week. Employees residing near our London, Bangalore, and Noida offices will initially return to the office twice a week, transitioning to three times per week within the year. Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions. Please note this role is open to all US locations and categorized as remote or hybrid depending upon location. The base salary range below is provided for pay transparency. Base pay is only one piece of our total compensation package as this role may be eligible for bonuses and equity awards. Compensation varies depending on a number of factors, including qualifications, skills, competencies, and experience. Zones are determined by location. Base Salary Range: $180,000 to $260,000 - Base salary will vary within this range based on zone/location & level* Our customer stories- https://eightfold.ai/customers/customer-stories/ Press- https://eightfold.ai/about/press
