The People Scientist at Scale empowers customers through scalable, expert guidance on interpreting employee feedback and applying people analytics within the Culture Amp platform. This role combines data storytelling, creative problem solving, and strong cross-functional collaboration to enhance customer outcomes—while continuously evolving support practices within defined parameters.
This role is accountable to:
- Staying up to date on people analytics best practices especially those relevant to Culture Amp offerings
- Maintaining a commitment to Scaled support parameters, even in the face of customer requests for additional assistance, find creative solutions to address and fulfill customer needs
- Experimenting with new processes and ways of working
- Provide feedback to leadership on what is found to be effective for PS customers, at scale
- Have the willingness to experiment and evolve support over time
- Assisting with design and implementation of Scale PS assets
- Building relationships with Scaled Standard Campers to understand their needs and opportunities to better utilize scaled PS services with the Culture Amp platform
- Providing other Campers, like RMs and CSMs their informed opinion on opportunities to increase sales and expansion or reduce churn based on customer data and stakeholder relationships
In this role you will:
- Conduct scaled guidance sessions
- Participating in strategic customer retention and expansion meetings with CS/RM
- Coordinating Scaled delivery alignment across practices within policies set by leadership
- Participating in strategic customer delivery activities with CS
- Support and carry out 1:1 touchpoints for Named Commercial customers and office hours for all customers
- Manage a Book of Business of Named Commercial accounts
- Organizing PS touchpoints with customers, PS, and CS
- Coordinating the exchange of preparatory materials with customers for PS touchpoints
- Answering customer emails and other asynchronous inquiries around PS questions
The key skills and experiences for this role are:
- Background in people analytics or org psychology: Experience interpreting employee feedback and engagement data
- Scaled or Strategic Customer Support: Background in consulting or customer success, especially in scalable delivery models
- Cross-functional Collaboration: Partnered with CS, Sales, or Renewals to drive customer outcomes
- Experimentation & Iteration: History of testing and improving processes or assets based on feedback
- Data Storytelling: Translate insights into clear, actionable guidance
- Relationship Building: Strong communicator across touchpoints (1:1, office hours, async)
- Time & Project Management: Handle multiple priorities with structure
- Creative Problem Solving: Meet customer needs within defined support boundaries
