How you can help make a better world of work
We’re looking for a strategic and people-first leader to join our team as People Leader, Commercial Renewals. In this role, you’ll lead one of our Commercial Renewals teams, responsible for driving customer contract renewals, revenue retention, and long-term customer relationships.
You’ll be accountable for scaling our renewal motion and driving performance through strong leadership, operational excellence, cross-functional collaboration and consistent execution against retention and upsell targets.
You will:
- Lead the Commercial RM team responsible for driving customer contract renewals to achieve renewal and expansion goals
- Drive a customer-first approach, ensuring timely and strategic engagement throughout the contract lifecycle
- Provide strategic direction, operational oversight, and performance coaching to ensure the team meets or exceeds renewal and expansion targets
- Partner closely with Sales, Customer Success, Legal, Finance, Operations to streamline renewal workflows and improve operational efficiency, while driving revenue growth and delivering exceptional customer experiences
- Provide regular reporting on renewal and expansion forecasts, and risks to senior leadership
- Foster a culture of accountability, collaboration, and continuous improvement
You have:
- Ideally 1-3 years of experience in revenue roles focused on retention, expansion or new business
- Proven background in the SaaS industry
- Strong communication and presentation skills to engage with HR professionals and executives
- Experience building and managing relationships within mid-market organizations
- Experience with sales methodologies such as MEDDPICC, forecasting, negotiation tactics, value and team-selling and overall pipeline management
- Proficiency in leveraging data and analytics for decision-making and influencing customer strategies
- Highly organized, strong time management skills and proactive
