Job Description
Community and Partner Programs Manager
P5
Summary/objective
The Community and Partner Programs Manager is responsible for strengthening the engagement, advocacy, and brand alignment of isolved's customer and partner ecosystems. This role leads the execution of integrated programs and community strategies across the People Heroes Community and isolved PartnerHub, driving meaningful relationships that fuel brand growth, partner activation, and customer loyalty. Reporting to the Director of Community Relations, this role supports the expansion and activation of our advocacy programs while ensuring a consistent, value-driven experience across all touchpoints. The ideal candidate brings a passion for customer and partner success, thrives in a cross-functional environment, and blends creativity with data-driven decision making.
Core Job Duties
- Lead engagement strategy and day-to-day operations for the People Heroes Community, driving recruitment, participation, and advocacy among customers and partners
- Develop and manage community activities including content planning, discussions, in-platform challenges, and point-redemption programs aligned with voice-of-the-customer goals
- Source, align, and track customer and partner advocates for speaking engagements, case studies, testimonials, and reference opportunities
- Collaborate with the partner success and marketing teams to execute joint marketing programs that enhance engagement, co-marketing impact, and brand visibility
- Manage and optimize the isolved PartnerHub, ensuring tools, resources, and content meet evolving partner needs
- Drive campaign performance and platform adoption using dashboards and analytics to inform decisions and improve experience
- Support sales and partner enablement efforts by building campaign assets, presentation materials, and branded content
- Partner with events, brand, and content teams to maximize advocate and partner visibility across key events and marketing channels
- Act as a liaison across Sales, Marketing, Product, and Customer Success teams to align messaging and share insights gained through community and partner interaction
- Regularly report on program outcomes and community health, identifying areas for growth and engagement optimization
Job Complexity
Broad expertise or unique knowledge; contributes to development of company objectives and principles and achieves goals in creative and effective ways. Sought out for functional knowledge and guidance. Anticipates issues and makes considered decisions to avoid them. Barriers to entry such as technical committee review exist at this level.
Interaction
Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques, and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups.
Supervision
Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others.
Experience
Typically requires a minimum of 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience.
Minimum Qualifications
- 3–5+ years of experience in community management, partner marketing, or customer advocacy within a B2B SaaS environment
- Proven success managing online communities, portals, or platforms such as Influitive, Zift, Salesforce, Higher Logic, or similar
- Strong relationship-building and cross-functional collaboration skills with a service-oriented mindset
- Comfortable working in a fast-paced environment with multiple stakeholders and strict deadlines
- Experience developing and managing marketing programs tied to measurable outcomes
- Proficiency with marketing technology and analytics tools such as HubSpot, Google Analytics, or CRM platforms
- Excellent written and verbal communication skills with strong project and time management abilities
- Ability to balance strategic thinking with hands-on execution and adapt quickly based on stakeholder feedback
- Self-starter who thrives in a team environment and values continuous learning and improvement
Physical Demands
Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds.
Travel Required
Yes, up to 15% domestic travel may be required.
Work Authorization
Employee must be legally authorized to work in the United States.
FLSA Classification
Exempt
Location
Remote
Internal Job Title
Community and Partner Programs Manager
Effective
11/07/2025
About isolved
isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.
isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.
