How you can help make a better world of work
NOTE: This is a contract role till October 2026.
As a Senior Implementation Manager for our North America Enterprise segment, you will ensure customers integrate and realize the value from Culture Amp’s platform quickly and confidently. You’ll guide new and existing enterprise customers from onboarding through activation, delivering account- and product-specific projects within the customer’s activation window, scope, and success criteria. You’ll partner closely with People Science, Account Managers, and Customer Success to orchestrate a seamless experience and transition post-launch, tailored to enterprise stakeholders and operating rhythms.
You’ll act as a trusted liaison between customers and Culture Amp. You will support in translating enterprise business goals into scalable configuration, proactively unblocking risks (e.g., data readiness, security/compliance reviews, integration dependencies), and channeling customer feedback to improve our product, processes, and outcomes.
You will:
- Drive time-to-first-value for enterprise customers by owning end-to-end delivery of complex implementations (e.g., multi-product launches, data integrations, SSO/SCIM), ensuring on-time delivery within the activation window, in-scope, and aligned to agreed outcomes and controls.
- Translate customer objectives and workflows into scalable configuration, data design, and survey/program setup that align with HR systems, processes, and governance requirements.
- Lead project planning and execution: define milestones, roles, risks, and dependencies; run status cadences; and keep stakeholders aligned to the Success Plan and timeline.
- Proactively identify and resolve implementation issues and escalations in partnership with cross-functional experts (e.g., Support, PS, Trainers, Product), maintaining clear, timely communication to customers and internal stakeholders.
- Coordinate change management and enablement touchpoints with Customer Trainers and People Scientists; ensure admins and project teams are trained and confident for launch.
- Partner with the Customer Success Manager to create a smooth handoff to post-implementation, including documentation of decisions, configuration, and next-step recommendations.
- Represent the Voice of the Customer: capture and synthesize insights from implementations to inform product improvements and internal process enhancements.
- Contribute to continuous improvement: refine playbooks, templates, checklists, and delivery standards; pilot and roll out ways to accelerate activation and adoption.
- Elevate the team: share best practices, mentor peers, and model senior-level communication, judgment, and ownership on complex, multi-stakeholder projects.
You have:
- Proven track record of successfully managing and implementing projects, preferably in a customer facing role
- Ideally 2 - 4 years' experience of implementing SaaS products with customers
- Experience with project management, customer success, or a related field
- Excellent communication and interpersonal skills to interact effectively with clients as well as internal teams and key stakeholders in the business
- Problem-solving abilities and a proactive approach to identifying and addressing potential issues
- Ability to clearly articulate technical topics to a non-technical audience
Nice to haves:
- Experience implementing HR tech, people analytics, or adjacent employee experience platforms.
- Exposure to enterprise-scale programs (multiple products, complex data/integrations, global rollouts).
- Certifications or training in project/change management (e.g., PMP, Prince2, Prosci) are a plus.
How we measure success:
- On-time activations and adherence to scope and quality standards.
- Time-to-first-value and early adoption of key features aligned to the customer’s Success Plan.
- Implementation CSAT/feedback and low-escalation, low-rework outcomes.
- Quality of documentation and readiness of the post-implementation handoff to the CSM.
- Contribution to team improvements (playbooks, templates, automation, repeatable best practices).
PLEASE NOTE: Salary range is for annual ; please adjust the maths based on the months. Your Recruiter can do this on the call with you.
