We are looking for a Renewals Manager to own the end-to-end renewal lifecycle for a high-volume book of Scaled Commercial accounts (100–1,000 users). In this role, you will balance negotiation with structured process management in a high volume book of business. You’ll be responsible for everything from initial outbound outreach to closing SaaS agreements with relevant stakeholders.
This is an ideal role for a process oriented professional who loves working with data, mastering a CRM, and driving retention through proactive customer engagement.
What You’ll Do
- End-to-End Renewal Ownership: Manage a comprehensive, high-volume pipeline, initiating outreach at least 4 months prior to contract end dates to ensure a smooth, predictable renewal experience.
- Strategic Outreach & Negotiation: Run outbound sequencing (Email, Phone, LinkedIn) to confirm intent, validate contract details, and handle pricing negotiations. You’ll be expected to navigate standard objections and reiterate platform value.
- C-Level Engagement: Lead communications with senior stakeholders and decision-makers, resolving complex concerns and influencing the renewal outcome for key accounts.
- Collaborative Growth: Partner closely with Customer Success (CSMs) and Account Managers (AMs) to mitigate churn risks and hand off identified upsell opportunities for revenue expansion.
- Data & Pipeline Integrity: Maintain 100% accuracy in SFDC (and/or Vitally), ensuring clean forecasting, compliant documentation, and streamlined billing processes.
What You Bring to our Camp
- ~1–2 years of experience in a customer-facing or revenue-adjacent role (e.g., renewals, customer success, account coordination, sales support, or operations) – ideally in B2B SaaS, but open to adjacent experience
- Comfortable owning email-heavy communication with customers; you can write clear, concise, and empathetic messages and follow up reliably
- Experience working in a CRM (Salesforce preferred) or similar system where pipeline, tasks, and notes are tracked
- Strong organizational skills, structured and process driven – you can manage a large portfolio of small to mid-sized accounts, prioritize effectively, and hit deadlines
- Data-aware mindset; you’re comfortable navigating reports and dashboards to decide what to work on next.
- High attention to detail when working with contracts, pricing, and customer data
Please be advised: This role is an OTE role with an 80/20 split (Full OTE shared below)
