About us HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies.Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.Come and be you with us Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.What are we looking for? As the Vice President of Services, you will play a pivotal role in the strategic direction and operational execution of our professional services and support functions. Your leadership will be instrumental in managing these areas as profit and loss (P&L) centers, driving innovation, achieving operational excellence, and ensuring outstanding user experience and satisfaction. This role reports directly to the Chief Customer Officer (CCO).VP of Professional Services responsibilities:Strategic Leadership: Define and implement the strategic vision for the professional services and support functionsStrategically lead the Services partner program, aligning them with HiBob's overall business objectives.P&L Management: Oversee the professional services and PS partners as P&L center, optimizing for efficiency and profitability while maintaining high-quality delivery.Operational Excellence: Implement best practices and innovative solutions to streamline operations, reduce costs, and improve service delivery, scalability, and partner integration with efficiency (Gross margin) in mind.Team Development: Build, mentor, and lead a high-performing team of professionals dedicated to excellence in service delivery, customer support, and partner management.Customer Satisfaction: Ensure the delivery of exceptional service experiences, maintaining and improving customer satisfaction and loyalty through direct services, day to day support and partner-led implementations.Innovation and Improvement: Foster a culture of innovation and continuous improvement, leveraging technology, process enhancements, and partner ecosystems to drive better outcomes for clients and the organization.Collaboration and Integration: Work closely with other departments, such as Sales, Product, and Engineering, to ensure services, support, and partner programs align with customer needs and product evolution.Services Partner Program: Develop and manage the services partner program, cultivating strong relationships, ensuring partners are well-trained and aligned with our service standards, and expanding our reach and capabilities through strategic partnerships.