Job OverviewIn this role, you'll lead our customers through our iCIMS Talent Cloud platform implementation process, helping them build their winning workforce with a best-in-class talent acquisition approach. You'll facilitate conversations to define business processes, schedule and lead implementation meetings, and support the customer go-live process by configuring the platform, facilitating training sessions, and provide standard processes for adoption.
About UsWhen you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
Responsibilities- Become an iCIMS certified technical expert in all related products.
- Lead customers (new and existing) through the iCIMS software (SaaS) implementation process and ensure delivery of the complete solution on time.
- Ensure overall customer success including an effective sales hand off, project planning, status reporting, multi-functional accountability, and customer training through best practice consultation (with customer).
- Configure customer’s instance of product(s) based upon information gathered during the sales and requirements gathering process, ensuring alignment with customer goals.
- During customer launch and through the hypercare period, solve issues through final resolution and ensure customer satisfaction.
- After the hypercare period, support a seamless hand off to the appropriate account team(s).
Qualifications- 3 years of experience supporting or leading the implementation process of new software
- Experience conducting software training sessions with the ability to help customers synthesize complex technical information and user adoption.
- Proven success delivering complex projects on time and in scope
- Customer success orientation with ability to work with customers to research business processes, diagnose and resolve on-demand (web-based) software issues
- Ability to explain system-to-system integrations
- A passion for helping customers achieve their goals and solve business issues with advanced technology solutions.
- Ability to prioritize competing requests from customers, partnering internally with key collaborators to ensure success.
Preferred- Project Management experience, PMP certification a strong plus
- HR knowledge/experience, PHR certification a strong plus
EEO StatementiCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS.
We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at careers@icims.com.
Compensation and BenefitsThe target total compensation for this role is $X. Compensation will be based upon experience.
Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits
