About Us HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3000 midsize and multinational companies.Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.Come and be you with us Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.About the role HiBob is seeking a Senior Community Manager to join our Customer Marketing team. In this role, you will:Reporting in to the Customer Marketing Lead, the role will own and scale HiBob’s digital customer community of 10,000 users on Insided, drive engagement and expansion through strategic program management and collaborate with teams across the business to maximise community impact and tell compelling, data-driven stories about the impact of community on the businessAdvocacy and customer engagement through the community are not just priorities for the Customer Marketing team but are central to HiBob's entire organisational strategy with proven impact on business objectives. As such, HiBob is seeking a passionate community leader to take it to the next level. About the teamThe Customer Marketing team, part of the broader marketing organisation, leads initiatives across the customer journey, focusing on adoption, engagement, advocacy, and expansion. Our mission is to create meaningful opportunities for connection, collaboration, and knowledge sharing among HiBob customers, the wider HR community, and internal key business functions at HiBob.About youYou will thrive in this role if you are data-oriented with a strong analytical mindset, excel at building and maintaining customer relationships, have a proven track record in developing and implementing scalable digital engagement strategies, and are passionate about creating meaningful programs that enhance the customer experience and impact broader marketing goals. What will you do? Community Management: Own day-to-day initiatives in HiBob’s digital customer community: expand our reach, foster an engaging, supportive environment, and ensure program alignment to business goals.Program Development: Develop and scale community programs that drive customer advocacy, engagement, and expansion.Strategic Collaboration: Lead interfaces with cross-functional teams to enhance community engagement and drive growth – optimize for efficiency and use data-driven insights to refine strategies.Digital Events: Strategise and manage exclusive customer webinars that enhance the customer experience, foster a sense of community, and serve as a prime channel for identifying upsell opportunities.Relationship Building: Cultivate strong relationships with and between customers, encouraging collaboration and knowledge-sharing. Own regional relationships and execute in-region events to strengthen connections through in-person engagements.Always-on Advocacy Mindset: Identify and nurture potential advocates within the community, collaborating with Customer Marketing Managers to leverage these relationships for greater ROI impact.Note: We are open to considering candidates located in the Tri State Area(NY, NJ, PA) who are willing to come to our NYC office as needed. We love collaborating and connecting with our team members in-person, and we hope you will too!Base salaries for this role range from $140,000 - $180,000 per year.As an HR company, HiBob seeks to create a best-in-class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender, and all other forms of diversity is pivotal to this mission.When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidates’ depth of experience, their qualifications relative to incumbent employees, and their location-among other factors.