About Us HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3000 midsize and multinational companies.Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.Come and be you with us Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.About the roleWe’re looking for a strong Customer Success Executive, who is passionate about growing a world-class Customer Success Management team mainly focused on customer retention and satisfaction through Customer Value and relationship building. You will be optimising and further scaling the machine, with a special focus on Bob’s most strategic accounts. We’re looking for a people person who is data-driven and strategic. You’ll be a team player that will closely collaborate with the Account Management leadership to partner on retention and support expansion. You’ll also work closely with the global CS service and ops leaders to achieve company business objectives.About HiBob’s Customer Success TeamJoin us to lead a team of passionate, bright and eager professionals. We work together to become HR subject matter experts, keep up with an ever-evolving product in a market that is at disruption. We work together to win together. We celebrate every go live and strive to keep our customers happy and fans of Bob, as well as empowered by it. We leverage our relationship to form a close community of influential HR people that put their people first. What will you doOwning UK, EU and IL Enterprise and Mid-Market book of business end to end with targets on net retention with main KPIs on gross retention, with key focus on Customer Value. Serving as the main point of escalation for EMEA clients.Reporting to management as the voice of EMEA customers. Mentoring and empowering Customer Success directors and team leaders.Building a solid relationship with customers' execs to drive success and growth in major accounts.Leading a world-class Customer Success Management group Working closely with the Implementation and Support leaders towards exceptional customer experience.Partnering with AM leaders to strategize around expansion of our accounts’ footprint while maximising value for them, keeping them engaged and content. Driving and owning CS KPIs (satisfaction, product adoption, retention & expansion)Strategising the EU CS geo expansion to meet our clients where they are. Manage CS merger process as part of M&AsPartner with PS to provide exceptional Services that drive engagement and stickiness.Lead our global strategy to help scale the business