Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
Workday's Strategic Customer Engagement practice focuses on stewarding subscribers of our Workday Success Plan offering in North America. We seek to serve our customers with relevant industry stories, practical ways to realize value from Workday's technology, and crafting peer networks for learning. We act like a start-up inside a larger organization constantly seeking new ways to help our customers be successful on their cloud journey.
About the Role
As a Managing Partner, you are accountable for the overall success of a portfolio of deploying and production customers potentially across multiple industries (including banking, insurance, and healthcare). The role will concentrate on customers using our subscription adoption product, Workday Success Plans. The role orchestrates the development and maintenance of executive relationships, takes accountability for the successful deployment of the Workday solution, positions additional value into your customer portfolio, ensures customers consume the components of their Success Plan, and encourages an effective reference motion. Portfolios typically consist of 10 to 12 WSP customers.
Success is measured by customer renewals, subscription revenue retention, subscription revenue growth, and contribution to internal practice development.
About You
Areas of Responsibility
- Advocate for assigned customers across Workday
- Orchestrate resources to fulfill Workday’s obligations
- Promote a remarkable experience that smooths future renewals
- Collaborate with workmates to position additional value available through in-subscription adoption, additional subscription products, or activation of offerings from our platform ecosystem
- Develop and sustain customer executive relationships
- Maintain accurate contact records of customer interactions in CRM software
- Collaborate with the extended Sales team to develop and realize an account plan for each assigned customer
- Engage the appropriate workmates to support account planning, feature adoption, and ecosystem activation strategies
- Serve on and actively participate in customer steering committee meetings
- Provide direction and support to a customer's implementation team especially as it relates to scope, budget, timeline and critical deployment issues
- Receive concerns from customer executives and coordinate workmates to resolve the situation
- Work with a customer to drive steady adoption of Workday's innovation by matching new features and products to relevant business outcomes
- Drive customer self-sufficiency by ensuring a customer understands how to engage with Workday's Customer Experience organization and use the features of their Success Plan
- Seek customer stories and champions who will speak with prospective customers
- Collaborate with other workmates in the Strategic Engagement practice around the world to advance the tools and techniques that produce a remarkable customer experience
Basic Qualifications
- 6+ years project or program manager level experience within a SaaS HCM/FIN arena
- 2+ years direct experience with a cloud-native HR or Finance software (such as Workday, SuccessFactors, NetSuite, or a similar product) as an implementation leader, business function owner, hands-on configuration resource, or workmate
Other Qualifications
- Industry exposure to banking, insurance, asset management, management consulting, technology consulting, staffing, acute care, or healthcare technology
- Able to deliver customer presentations
- Able to write an internal customer account plan
- Able to travel up to 50%
- Experience with diplomatic coordination or collaboration with executives
- Consistent record of positioning / selling professional services
- Experience working with software sales teams to position / sell additional software products
- Ability to handle / prioritize multiple customer demands balancing customer satisfaction with revenue and profitability targets
- Leadership abilities to motivate and coordinate a matrixed team of individuals at multiple levels within an organization
- Willingness to ‘roll up one’s sleeves’ and assist wherever needed
- Great teammate who will work across the organization to continue improving the way we stay relevant for our customers
Workday is proud to be an equal opportunity workplace.
Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.
You may view the Workday's Pay Transparency Policy, and Equal Employment Opportunity is the Law notice, by clicking on their corresponding links.
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
