The Opportunity at Culture Amp
Culture Amp is looking to grow our Revenue Enablement team, and we need you to make it legendary! We are looking to add an individual to our team to help support our APAC Customer Experience (CX) team. That's why we need an experienced pro to help us bridge the gap – fast.
Your mission is to craft a winning product enablement strategy to support our CX team here in the APAC region. We're looking for someone who's aced building programs at fast-paced SaaS startups, just like us.
In this role, you'll be driving the global product enablement strategy and support our CX team in APAC. You'll be a content creation powerhouse, crafting captivating materials that equip both new hires and existing Campers with the knowledge and skills to succeed. As a partner to Product and Product Marketing leadership, you'll drive measurable understandings of our product suite. You'll have the opportunity to lead immersive training sessions, and develop fresh, engaging training materials to keep our teams sharp.
This role is a cornerstone for both Revenue Enablement and Product. We're looking for someone who thrives on building something new, isn't afraid to get their hands dirty, and wants to unleash their creativity on our sales enablement strategy.
Your role at Culture Amp...
- Own product enablement for our customer-facing teams as well drive the regional APAC CX enablement program
- Partner with Product, Product Marketing, and Customer Education to drive the product release enablement program to support our Customer facing teams in product releases
- Lead the change management of multiple initiative to drive measurable improvement for CX team in APAC region
- Develop core success metrics , to quantify impact, areas of improvement, and successes of the program long term
What You Bring to Our Camp
- Minimum of 5+ years working in an Enablement, Product, or Customer Success related role - ideally within a fast-growing SaaS company
- Experience in creating, launching, facilitating and maintaining internal training and enablement programs for revenue organizations
- Experience participating in product release and enablement
- Excellent project management skills, with the ability to manage multiple projects simultaneously and drive them to completion on schedule
- Outstanding creative skills for crafting engaging learning content
- Strong written and communication skills
- Tools: Slack , Zoom, Articulate Rise, Showpad (or LMS/CMS equivalent), Google Workspace
You are:
- Attracted to building new things and working collaboratively across departmental teams
- Someone who is comfortable creating and sticking to deadlines
- Able to work autonomously and work out loud
- Comfortable creating structure out of ambiguity and being highly self-directed
