Associate Renewals Manager

Employ Inc. • Remote (United States) • 3w ago

#Description#

Employ Inc. provides people-first recruiting solutions that empower companies to overcome their greatest hiring challenges. Serving SMBs to global enterprises, Employ focuses on the unique recruiting needs of each organization — from simple hiring to sophisticated talent acquisition. Employ is the only organization to offer companies choice in their hiring solutions, providing a curated set of recruiting technologies and services. By prioritizing people ahead of products, Employ helps companies grow, scale, and thrive through personalized choice, collective intelligence, and lasting relationships. Together, Employ and its brands (JazzHR, Lever, Jobvite and NXTThing RPO) serve more than 21,000 customers across multiple industries. For more information, visit www.employinc.com.

What you’ll be doing:

Renewal Coordination: Manage the end-to-end renewal process for assigned customers, including sending renewal notifications, generating quotes or proposals, and following up with customers to secure renewals in a timely manner.
Customer Engagement:Proactively reach out to customers prior to their renewal dates to discuss their current needs, address any concerns or objections, and highlight the value of renewing their subscriptions or contracts.
Relationship Building:Build and maintain strong relationships with customers by serving as their primary point of contact for renewal-related inquiries and assistance. Act as a trusted advisor, understanding their business goals and challenges.
Contract Negotiation:Collaborate with sales, finance, and legal teams to negotiate contract terms and pricing with customers, ensuring alignment with company policies and objectives while maximizing renewal rates and customer satisfaction.
Forecasting and Reporting:Monitor renewal pipelines, track progress, and provide regular updates on renewal forecasts and metrics. Identify trends and insights to inform strategies for improving renewal rates and customer retention.
Customer Advocacy: Advocate for customers' needs and preferences within the organization, providing valuable insights and feedback to relevant teams to drive product improvements, customer satisfaction, and long-term retention.

What you’ll bring:

Negotiation skills
Ability to multi-task and work effectively under pressure
Strong ability to collaborate with teammates
Strong organizational skills with the ability to handle various tasks; attention to detail in a fast paced, high-volume environment
Proven time management skills in a dynamic environment
Strong presentation and written/verbal communication skills
Enthusiasm, strong work ethic, and a positive attitude
Software/SaaS experience a plus, but not required!
Salesforce experience a plus, but not required!