About Justworks
Justworks is leveling the playing field for all small businesses. We handle the nitty-gritty of payroll, benefits, compliance, and HR, so our customers have more time to learn, grow, and seek something worthwhile. Today, Justworks offices in New York, Toronto, London, Tampa and Mexico City serve more than 12,000 businesses and 200,000 workers around the globe.
Our mission is to help entrepreneurs and businesses grow with confidence. This means our customers are at the center of everything we do, and working at Justworks is an opportunity to obsess over creating and delivering value that helps millions achieve their dreams.
We’re united by shared goals and motivations, best summed up in our company values, which are reflected in our products and our team.
About the team / Product at Justworks
The Justworks Product team advances our mission by building products that extend levels of personal care and deep expertise that our customers have never experienced before. They craft innovative solutions that guide users through the most complicated challenges of running (and working for) a small business, with ease. They deeply understand complex regulatory spaces like FinTech, Healthcare, and HRTech, and have a keen intuition for how to connect threads across our customers’ needs and our business’ risk management and commercialization strategy. Our Product Managers lead highly collaborative creative endeavors, bringing together stakeholders across engineering, design, data services, operations, and customer-facing teams to deliver tangible value.
By joining us, you’ll be part of an experienced team of Product Managers who have a proven track record of building large-scale software products that impact small businesses worldwide.
We’re looking for teammates who will help shape Justworks’ future and make a profound impact on our business. As a Senior Product Manager, you’ll be working across complex spaces (Fintech, Healthcare, HR Tech - all with serious policy/regulatory environments). That will require you to have a keen intuition for customer needs, risk management, and commercialization. Care is at the center of everything we do, and you’ll need to love talking with customers and engaging with our Customer Success, Sales and Marketing teams to make sure that care is coming through in every part of our customers’ experience. You’ll be joining a diverse community of craftspeople who are passionate about learning, uphold exceptionally high standards of quality, and foster an environment of strategic thinking where product people can reach new heights.
About the role / Here’s what you’ll do day-to-day
The mission of the Risk Product Team (of which Workers Compensation is a part) is to increase the LTV of our customers via incremental revenue and to reduce the likelihood of financial losses to Justworks.
Justworks can generate revenue from Workers Compensation. For PEO customers, if we properly Underwrite, Price, and manage / mitigate claims, it results in more pricing competitive for customers, and increases Justworks’ margins on these products and as a result our contribution profit.
As a Senior Product Manager at Justworks, you’ll play a high-impact role by driving the roadmap of one or more pods that are organized around a single mission. You’ll focus on scoping and prioritizing new initiatives with research-backed case development and work through the complete product development lifecycle to successful delivery. Across your initiatives, you’ll balance both product (customer-facing) and platform (internal-facing) concerns, optimizing all aspects to meet our high standards.
As a champion for your team’s focus and productivity, you’ll remove obstacles and develop team camaraderie to ensure maximum, high-quality output that aligns with Justworks’ business objectives. Though not yet actively teaching product management, you’ll operate independently within your scope and clearly articulate the reasoning behind your decisions to your peers and cross-functional stakeholders.
Responsibilities
- Own and drive the product vision and roadmap for Workers Compensation.
- Conduct high-quality research to inform case development and product decisions.
- Demonstrate expertise in the PDLC and effectively tie insights to roadmap outcomes.
- Scope, prioritize, and execute projects to deliver measurable business impact while ensuring clarity on objectives, leverage, and accountability for outcomes.
- Partner deeply with Design and Engineering peers and organize and lead effective team processes and routines.
- Demonstrate a rich understanding of engineering concepts, concerns and tradeoffs, and effectively communicate them to manage stakeholder expectations around deadlines and scope.
- Drive camaraderie with your team while demonstrating effective collaboration with PMs across other pods/teams.
Minimum requirements / Here’s what we’re looking for / What you’ll need
- Minimum of 5 years of product management experience in a modern technology business.
- A comprehensive understanding of the craft of Product Management and demonstrated success mastering the PDLC.
- Experience leading complex, cross-team initiatives from ideation to execution.
- You’ve led technical products and/or have a background in computer science (or similar).
- Experience building new products (0 to 1) as well as a track record of shipping continuous product improvements to an existing product portfolio at-scale.
- Strong problem-solving skills, capable of breaking down complex problems for team execution against business needs.
- Deep user empathy and a high bar for user experience.
- Strong communication skills for effectively conveying product-related matters, including changes in scope or strategic direction.
- Experience at high-growth companies is preferred, in a founder or GM capacity is a plus.
- Experience building products in a highly regulated domain (e.g. fintech or healthcare) is a plus.
The base wage range for this position based in our New York City Office is targeted at $165,000.00 - $181,500.00 per year.
