Lead the development and implementation of strategic initiatives by collaborating with stakeholders Develop comprehensive requirements documentation, including user stories, acceptance criteria, process flows, and wireframes, to communicate business needs effectively to development teams Provide demos to stakeholders with potential solutions Develop user stories, epics, and acceptance criteria to guide project development Facilitate sprint planning, daily stand-ups, sprint reviews, and retrospectives as a Scrum Master, ensuring adherence to Agile principles and practices Champion Agile methodologies across the organization, mentoring and guiding cross-functional teams to adopt best practices and foster continuous improvement in processes Act as a trusted advisor, effectively bridging the gap between business stakeholders and technical teams, translating business requirements into technical specifications and ensuring clear communication and understanding between all parties Monitor project progress, proactively identify risks and issues, anticipate challenges, and develop innovative solutions to ensure on-time delivery of project milestones and sprint goals Expert in building reports and dashboards in SFDC Ability to provide Tier 1 level of support in SFDC to business users Independently analyze complex issues and take decisive action to overcome challenges to drive project plans to successful completion as needed Conduct user acceptance testing (UAT) and validation of delivered solutions, ensuring that they meet business requirements and user needs Provide guidance and training to team members on Agile best practices Continuously assess and improve Agile processes to drive project efficiency and success Manage Agile sprints, including sprint planning, backlog grooming, and retrospectives, to drive iterative progress Prepare and deliver regular project updates and KPI reports to stakeholders Manage expectations and foster alignment between technical teams and business stakeholders Coordinate communications to executives, team leads, and end users to ensure clarity and buy-in Process Optimization and Data-Driven Decision Making Collaborate with cross-functional teams to collect business requirements and prioritize initiatives based on ROI and impact Translate business needs into detailed, actionable technical requirements for developers Work closely with Salesforce administrators and developers to ensure solutions are aligned with system capabilities Facilitate integration of tools and technologies into existing workflows, ensuring scalability and long-term efficiency Motivate and guide diverse teams, fostering a culture of accountability and collaboration Resolve conflicts and maintain team focus on objectives in a fast-paced, dynamic environment Mentor junior team members, providing guidance on best practices and career development Bachelor's degree in Business Administration, Computer Science, or related field 10yrs+ in program management, including managing projects involving Salesforce, marketing automation, and enterprise systems Demonstrated experience leading and delivering complex technology initiatives with a proven track record of success Certified Scrum Master (CSM) or similar Agile certification SFDC experience and Admin Certification preferred Experience with Agile project management tools such as JIRA, Trello, Asana, or Rally is preferred Proven experience as a Scrum Master, leading Agile teams in sprint planning, execution, and delivery Proven experience as a Business Analyst in a fast-paced, Agile environment Strong analytical and problem-solving skills Excellent communication and interpersonal abilities Ability to prioritize competing demands and make informed decisions Experience working with cross-functional teams and diverse stakeholders Knowledge of software development processes and methodologies Strong working knowledge of Salesforce, including understanding its architecture, capabilities, and integration potential Exceptional skills in gathering and documenting business requirements and translating them into actionable plans Proven ability to optimize workflows and processes for scalability and efficiency Strong leadership and interpersonal skills, with experience managing cross-functional teams Passion for learning new technologies and applying them to solve business challenges Flexibility of working between US and India hours Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.
