Why Work Here
- Headquarters is in Charlotte, NC
- Recently expanded to nearshore
- isolved ranked for SMB Payroll in 2023 Sapient Report
- Voted top places to work in USA 2023
Job Description
The HRIS Specialist will be responsible for assisting our customers with the design and implementation of their isolved solution. As functional experts, (Time, Benefits, Onboarding, Share & Perform, Applicant Tracking) they will help lead the customer in the build, testing and implementation of their SaaS software solution and associated business processes.
Core Job Duties
- Lead new customers through isolved migrations, ensuring their functional business processes are set up effectively.
- Plan and review key project timelines with customers to ensure deliverables and "first check dates" are achieved.
- Escalate potential issues early to resolve without affecting migration timeline.
- Contribute to the evolution and improvement of the migration process and how we can more efficiently meet the needs of the customer.
- Builds solution, customer, and industry knowledge by leveraging the appropriate resources (internally at isolved and externally at the customer).
- Conduct in-depth client consultations to fully understand needs and uncover additional support opportunities if necessary.
- Ensure the accuracy and integrity of all data entered in the system is valid.
- Create strong client relationships based on trust, dependability, and responsiveness.
- Train clients on functionality of isolved system.
- Utilize all available tools and resources to research, troubleshoot and resolve client requests.
- Perform all necessary functions to ensure a smooth transition to Service.
Minimum Qualifications
- Functional Business Process experience (min 3 years), in applicable specialty
- Software implementation experience
- Fluent English
- Technical understanding and capabilities
- Attention to detail, teamwork, initiative driven
- Four-year degree or equivalent education and business experience
- Excellent written and verbal skills
- Passion for customer satisfaction
About isolved
isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.
EEO Statement
isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.
Disability Accommodation
Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.
