Job OverviewWe are seeking a results-driven Senior Director of Quality Assurance to lead our QA strategy and execution across our B2B SaaS platform. This leader will own the vision, implementation, and scaling of quality practices that ensure product excellence, customer satisfaction, and engineering velocity. The ideal candidate is experienced in building and managing high-performing QA teams, driving automation initiatives, and embedding quality into the software development lifecycle.
About UsWhen you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
ResponsibilitiesQA Strategy & Leadership:
- Define and execute a comprehensive QA strategy aligned with product and engineering roadmaps.
- Build and scale a world-class QA organization, including functional, performance, and automation testing teams.
- Champion a culture of quality and continuous improvement across engineering, product, and support teams.
Automation & Tooling:
- Lead the adoption and expansion of test automation frameworks across API, UI, and performance layers.
- Partner with DevOps and Engineering to integrate automated testing into CI/CD pipelines.
- Ensure tooling supports efficient regression coverage, test case management, and release readiness.
Process & Governance:
- Establish clear QA processes, metrics, and reporting to drive accountability and transparency.
- Define and manage quality KPIs including defect leakage, test coverage, and cycle time.
- Implement governance across release readiness, risk assessments, and post-release quality reviews.
Collaboration & Stakeholder Engagement:
- Work closely with Engineering, Product Management, and Customer Support to align quality goals with customer needs.
- Participate in architectural reviews, sprint planning, and release planning to ensure QA input is integrated early.
- Support compliance and security initiatives with proper validation practices and traceability.
Qualifications- 12+ years of experience in software quality assurance, with at least 5 years in a leadership role.
- Proven experience leading QA for B2B SaaS products, ideally in a multi-tenant or cloud-native environment.
- Deep knowledge of software testing methodologies, tools (e.g., Selenium, Cypress, Postman, JMeter), and automation frameworks.
- Experience with CI/CD tools (e.g., Jenkins, GitLab, CircleCI) and cloud environments (AWS, Azure).
- Strong understanding of agile development processes and SDLC best practices.
- Excellent leadership, communication, and organizational skills.
Preferred- Experience with quality in regulated or compliance-driven environments (e.g., SOC 2, ISO 27001, HIPAA).
- Exposure to performance testing, chaos engineering, and production monitoring practices.
- Background in both manual and automated testing across web, API, and mobile platforms.
- Experience in PE-backed or fast-scaling SaaS companies is a plus.
EEO StatementiCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you’d like to view a copy of the company’s affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at careers@icims.com.
Compensation and BenefitsThe target total compensation for this role will be based upon experience.
Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits
