Are you ready to take your customer support skills to the next level? Join isolved as a Full-Time Customer Support Representative II and ignite your passion for problem-solving in a dynamic environment! Here, you'll have the thrilling opportunity to mentor and guide CSR I and CSA team members while building meaningful relationships and delivering exceptional customer experiences. Imagine a remote/hybrid position where you can shape your own workspace and drive innovation from the comfort of your home!
Collaborate with a team of energetic professionals who share your mission of putting customers first, all while enjoying a fun and flexible work culture that champions high performance and teamwork. This is your chance to thrive in an experience-centric role that values integrity and trust. You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, and Flexible Time Off. Elevate your career with us and become a key player in our customer-centric journey!
A little about isolved
isolved is the most-trusted HCM technology leader, providing the best combination of software and services to meet the needs of today's People Heroes, HR, payroll, and benefits professionals. From talent acquisition to workforce management to talent management, our solutions are delivered directly or through our HRO partner network to more than 5 million employees and 145,000 employers across all 50 states who use them every day to increase productivity, accelerate decision-making and ensure performance, while reducing risk. isolved People Cloud, our intelligently connected platform, automates the entire employee experience by design, so that organizations can engage, empower, and energize their talent while freeing their People Heroes to exceed their goals and grow their careers.
What does a Customer Support Representative II do?
As a Customer Support Representative II at isolved, you'll elevate your customer service expertise by tackling more complex tasks that require keen analytical skills and innovative problem-solving. Your primary focus will be maintaining outstanding client retention through exceptional service. You'll handle a high volume of support calls and emails, ensuring accurate and timely responses with professionalism that reflects isolved's commitment to excellence. Whether researching intricate inquiries or documenting communications meticulously, your contributions will directly impact client experiences.
You'll also have the opportunity to mentor less experienced CSR team members, share your knowledge, and participate in training programs to enhance skills. As a valued team player, you'll actively engage in project teams, striving for continuous improvement and identifying process gaps to streamline operations. With a commitment to achieving call and case evaluation scores of 70 or higher, you'll consistently deliver memorable client experiences while embracing the unique challenges that come your way.
What matters most
To thrive in this role, you will need a robust set of skills and experience that sets you apart as a customer service leader:
Knowledge and skills required for the position are:
- 2+ years in Customer Support
- Regularly exceeds standard KPI performance
- Empathy & Patience
- Problem-Solving
- Team Collaboration
A familiarity with various software and tools will also bolster your effectiveness, making it crucial to stay tech-savvy. If you're eager to harness your skills in a dynamic, remote setting while striving for excellence, this position is the perfect fit for you!
Get started with our team!
So, what do you think? If you feel this is the right career path for you, go ahead and apply! We look forward to meeting you!
