Metaview
Metaview is re-engineering hiring with AI at the core. Thousands of companies already use Metaview to accelerate their recruiting workflows, remove toil, and make hiring decisions with more precision.
Our AI Assistant for Recruiting is used by over 3,000 companies around the world, and already makes recruiting flows drastically more efficient. But efficiency is just the starting point: the date we're capturing will enable us to build the AI platform that recognizes talent better than any human ever could.
Metaview was founded by Siadhal and Shahriar after their experiences scaling Uber and Palantir. We’re growing 5x YoY, backed by phenomenal investors in the US and Europe, our customers are raving fans of the product, and our innovation has been covered in Forbes, TechCrunch, and The Times.
The team
We’re here to do the best work of our lives, and are immersed in our work.
We optimize for rate-of-learning. Watch the clock, not the calendar.
We’re direct and actively-transparent in how we communicate and share progress. This means we all have the context and information required to help each other excel.
Our HQ is in London, UK and we're opening an office in San Francisco any day now!
The role
TL;DR:
🔥 Be the bridge between Customers, Product, and Sales; transforming insights into impact.
🔥 Drive AI adoption by scaling innovative hiring workflows with forward-thinking teams.
🔥 Ownership in a high-leverage, high-visibility role at a leading AI startup.
🔥 Shape the future of hiring by defining how AI transforms real-world recruitment processes.
The Customer Success team partners with key customers to create a seamless and engaging Metaview experience, driving retention and growth.
This is a high-leverage role at the intersection of Customers, Product, and Sales. You'll serve as the connective tissue between customers and internal teams—shaping how we deliver value while helping evolve the product through deep customer insights.
As both product specialist and market expert, you'll help customers unlock efficiency and achieve meaningful outcomes as they integrate AI into their hiring workflows.
You'll work at the cutting edge of AI adoption, collaborating with forward-thinking teams and optimizing how AI enhances real-world processes to fundamentally transform how hiring gets done.
Your responsibilities will include:
Building strong relationships with customers by understanding their goals and driving success through strategic thinking and product expertise.
Creating and refining scalable playbooks that maximize customer value, and drive retention and growth.
Taking a proactive, hands-on approach to guide customers through key milestones—onboarding, adoption, risk management, and renewals.
Analyzing product usage and account health metrics to guide prioritization and outreach.
Serving as a trusted advisor and AI thought leader by sharing best practices and helping customers unlock Metaview's full potential.
Advocating for customers internally by providing data-driven insights that shape our Product and Sales strategies.
You
3+ years of experience in top-tier consulting or fast-paced, customer-facing roles at high-growth B2B startups.
Strong academic foundation and analytical thinking.
Proven ability to engage with both executive stakeholders and operational end users, understanding their different needs and success metrics.
Strategic, data-driven, and relentlessly curious.
A natural communicator who can distill complex ideas simply and clearly.
Comfortable with ambiguity and excited by experimentation. Test, learn, adapt.
Deeply aligned with our brand: intelligent, low-BS, authentic, and customer-obsessed.
Sharp, systematic, resilient, and hungry to win.
What’s in it for you
Our first high tough CS role — a phenomenal platform for accelerated career growth and high ownership.
The opportunity to work at the intersection of customers, product, and AI making a real impact every day.
Selling and supporting a beloved product in a category-defining space.
Competitive salary, meaningful equity, and benefits in a Series A startup growing 4× YoY.
Join a team that takes hiring seriously, these will be the best teammates you’ve ever had.
All the benefits you expect, and more.
